Global Operations Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

• Partner with leadership and account management to deliver on the business and client strategy
• Oversee traveler satisfaction and experience through multiple customer contact channels. Identify gaps in servicing levels and create action plans to resolve issues and drive process efficiency
• Develop and implement global operational strategies aligned with company objectives
• Act as an information conduit to service teams by sharing industry knowledge and updates
• Act as a key contact and escalation point to internal and external colleagues and customers
• Oversee resource allocation and operational budgeting
• Coordinate complex international projects and initiatives
• Identify process improvements and implement efficiency solutions
• Manage vendor and partner relationships internationally

• 5-7 years of Travel Operations experience
• Global operations experience preferred
• Strong communication skills
• Tight‑knit collaboration and partnering with a team and client
• Ability to travel internationally

United States

US national base salary range: $81,900.00 – $. The range includes discretionary annual bonus opportunities.

• Flexible benefits tailored to each country, including health and welfare insurance, retirement programs, parental leave, adoption assistance and wellbeing resources for employees and their families.
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises and car rentals.
• Professional development: access to over 20,000 courses on our learning platform, leadership courses and internal job openings prioritized for our staff.
• Inclusion initiatives: global INclusion Groups to discuss challenges, celebrate achievements and drive company awareness.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box.” Apply anyway – you may be exactly the person we’re looking for!