Senior Market Research Manager, Customer Experience

Senior Market Research Manager, Customer Experience

Apply as the Senior Market Research Manager, Customer Experience at Ipsos in the US.

The Senior Research Manager (internally known as Senior Account Manager) will be an integral part of the Customer Experience team. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long‑term client relationships. The Senior Account Manager will report to the Director of the team and will be responsible for the management and analysis of research projects primarily in the financial services and automotive industries.

• Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports.
• Liaise on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure reliable results are delivered to the client in a timely, cost‑efficient manner.
• Build and maintain relationships with key clients by responding to queries and providing updates per client requests.
• Coordinate and manage data entry of project costs into our internal costing program based on research target specifications.
• Maintain project budget and work with the team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life‑cycle.

• Completed Bachelor’s Degree in a related field; master’s level education an asset.
• 4–5 years of market research experience; customer experience research an asset.
• Advanced proficiency with MS Office Suite, specifically Excel and PowerPoint.
• Superior organizational skills, unwavering attention to detail & demonstrated commitment to accuracy and completeness of information.
• Data savvy with a strong attention to detail and accuracy.
• Basic knowledge of SPSS and/or other quantitative reporting tools.
• Prior experience using Voice of the Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment) a strong plus.
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
• Ability to manage complex, multi‑faced project budgets and create, manage, and commit to a project plan, schedule and budget.
• Highly motivated, self‑directed & possess a driven personality capable of working within tight deadlines.
• Thrives within a team environment.
• Excellent written & verbal communication skills with well‑developed interpersonal and presentation skills.

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $85,000 to $95,000. Your final base salary will be determined based on several non‑discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.