RN ERAS Program Manager

Department/Unit:
Anesthesiology General

Work Shift:

Day (United States of America)

Salary Range: $78,773.63 - $

• Contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission.
• Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction.
• Exhibits positive service excellence skills to patients, visitors, and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays, and changes.
• Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance.
• Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.
• Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies, and department finances.
• Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating, and responding to unique, spiritual, personal, and cultural backgrounds of patients, families and colleagues.
  Administrative Role
• Assist ERAS Director with implementation and management of a coordinated system approach for comprehensive ERAS care at Albany Medical Center, in collaboration with Hospital Administration.
• Manage successful operation of the following functions:
  Preoperative ERAS Service functions, ERAS navigator and patient education, assist ERAS Director in ERAS performance improvement and patient safety, and assist in ERAS research activities.
• Assist ERAS Director in development of ERAS education materials and program, revise annually and present to the medical director, and the anesthesia chairperson
• Develop and implement annual plan and assist with formulation of recommendations to achieve plan objectives.
• Evaluate and recommend potential opportunities for cost containment.
• Anticipate ERAS patient flow trends and monitor monthly.
• Provide status reports of the preoperative phase of ERAS program.
• Manage day-to-day operations of the ERAS program, in partnership with the ERAS Anesthesia Director, and identify issues that will impact outcomes.
  Personnel Management
• Supervise ERAS program preoperative staff aka ERAS Navigators, including activities related to recruit, hiring, orientation, training, performance evaluation, and terminations.
• Maintain employee (ERAS Navigator) feedback process to enhance work processes and employee retention.
  Performance Improvement
• Facilitate and assist ERAS Director in the development and/or revision of patient care protocols and policies to improve ERAS care delivery.
• Recognize and address breakdowns in the system of care delivery for ERAS patients esp. in the preoperative phase.
• Participate in the development of the ERAS Program QIT plan annually in collaboration with Anesthesia ERAS Director.
• Compare and contrast patient compliance of ERAS prehabilitation activities across service lines, both past and present Quality Management
• Maintains compliance with hospitals accrediting body (DNV), New York State Department of Health regulatory requirements and internal benchmarking targets related to the ERAS Program.
• Assist ERAS Director with the oversight of all data abstraction related to the ERAS Program.
• Maintains preoperative ERAS database and reports pertinent data to ERAS Director for the purpose of improving patient outcomes.
• Assists ERAS Director in leading performance improvement processes for areas below compliance or areas identified for improvement.
  Clinical Activities
• Acts as an agent of change for clinical practice that will positively…