Customer Success Manager

Location

New York

Full time

Implementation & Customer Success

• $100K – $140K
  • Offers Equity

Please note: this role is required to be based in San Francisco or New York, the entire team goes into the office 5 days per week and you will be working alongside your peers.

Our Story

Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams.

As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence.

Position Overview

As a full-time member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for Campfire customers. You'll work closely with existing customers to understand ongoing accounting software needs and provide post- go live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role.

Key Responsibilities:

• Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned customers.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain account management and support best practices and documentation.

Experience:

• 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role.
• Bonus: at least 1 year of experience in an implementation, solutions, support or customer success role
• Strong technical aptitude and ability to quickly learn new software platforms
• Intermediate-level Microsoft Excel/Google Sheets skills
• Bachelor's degree or equivalent experience in a relevant field

Personal Attributes:

• Highly proactive, adaptable, and capable of working in a fast-paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem-solving mindset with the ability to translate customer needs into practical solutions
• A growth mindset with a focus on continuous improvement.

Compensation Range: $100K - $140K