SVP, Operations

SVP Of Operations At Vcheck

At Vcheck, our mission is to help businesses make better decisions about the people and companies they work with. We believe that due diligence should be thorough, transparent, and human-driven. We empower organizations to understand risk deeply and act decisively, combining investigative expertise with cutting‑edge technology to deliver intelligence that matters.

We're seeking an exceptional SVP of Operations to lead our next phase of growth and operational excellence. This is an opportunity to build and scale operations across global teams, drive technology adoption, and establish systems that support our ambitious growth trajectory. You'll be a key member of the executive leadership team, partnering closely with the CEO to translate strategic vision into operational reality.

The ideal candidate will come from a larger organization (500‑1,000+ employees) with deep experience scaling fast‑growing teams and will have a clear opportunity to grow into the COO role within 2‑3 years.

Build Operational Infrastructure for Scale

• Design and implement capacity planning models that balance client demand with team capacity across our global investigation teams (US, Romania, India, UK)
• Own general operations including facilities management for global offices and vendor relationships
• Establish early warning systems for capacity constraints, quality issues, and delivery risks
• Create standardized workflows and SOPs that enable consistent quality as we scale from current size to 500+ employees

Drive Learning & Development and Organizational Capability

• Establish robust L&D programs with defined training curricula for all roles to reduce onboarding time and improve quality consistency
• Build mid‑level management capabilities and leadership pipelines to support rapid growth
• Develop career paths and succession planning that reduce attrition in critical roles
• Create internal mobility programs that retain top talent and develop future leaders

Lead Cross‑Functional Collaboration and Change Management

• Foster collaboration between investigations, customer success, sales, and technology teams
• Establish communication frameworks and meeting cadences that drive accountability without bureaucracy
• Lead change management initiatives that drive technology and process adoption across diverse global teams

Accelerate Technology Integration and Innovation

• Serve as executive sponsor for our Investigations Platform and emerging AI/automation capabilities
• Drive adoption and optimization of operational tools including Guru (knowledge management), Rippling (HRIS), and investigative platforms
• Partner with product and engineering teams to ensure tools meet operational needs and deliver measurable ROI
• Identify opportunities to leverage automation to reduce manual effort and improve cycle times

Own Financial and Operational Performance

• Manage day‑to‑day operations with P&L accountability including cost management and margin optimization
• Develop and monitor operational metrics tied to financial performance
• Lead annual budgeting, forecasting, and resource planning processes
• Identify opportunities to improve profitability through efficiency gains and resource optimization

Ensure Quality and Compliance

• Maintain adherence to all regulatory requirements affecting due diligence operations (FCPA, AML, etc.)
• Establish robust internal controls and audit readiness
• Partner with QC teams to balance quality standards with delivery velocity
• Develop risk mitigation strategies for operational vulnerabilities

Partner with Commercial Teams

• Serve as operational escalation point for complex client situations
• Partner with sales and customer success teams to ensure operational capabilities support growth strategy
• Build trust with key clients through operational transparency and proactive communication
• Translate client feedback into operational improvements

Experience and Background

• We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage…