Membership And Annual Fund Manager

MEMBERSHIP AND ANNUAL FUND MANAGER

Department: Development

FLSA Status: Non-Exempt

Employment Status: Full-Time

Union Position: Yes

Reports to: Vice President of Advancement

The Membership and Annual Fund Manager is an essential position in the Development Department at the New Museum, responsible for developing, promoting, and executing the Museum’s distinctive Membership program. The role works closely with the Department of External Affairs, Visitor Experience teams and other Museum departments, engaging with Members onsite and online, managing communications and marketing, designing membership events, and providing analysis and strategic planning for membership program sustainability and growth.

Work hours include evenings and weekends as needed.

• Oversee the growth, stewardship, and promotion of the Membership program, leveraging the dynamism and distinction of the institution’s exhibitions, programs, and special initiatives.
• Develop and implement new and existing Membership campaigns and projects to acquire, renew, reactivate, and upgrade Members, including direct mail, digital, and on‑site campaigns.
• Ensure Membership benefits are fulfilled and provide exemplary customer service, ensuring superb onsite and online member experiences.
• Execute a dynamic calendar of Membership events that reflect the New Museum’s brand and mission, including Member parties, Member hours, and Member previews.
• Secure sponsorship for Membership events.
• Collaborate with the Marketing team to create distinctive Membership promotions, incentives, and member‑only products.
• Work collaboratively across Communications, Marketing, Visitor Experience, Director’s Office, Special Events, and Curatorial to deliver exceptional membership benefits and programming.
• Develop comprehensive statistics and reports to monitor the results of Membership programs and campaigns.
• Ensure the integrity of Membership data and donor records; create monthly reports analyzing membership trends and projections.
• Maintain standard policies and protocols for general membership.
• Manage and execute Annual Fund campaigns (print and digital).
• Manage the Membership budget.
• Raise revenue of $850,000+ annually across membership and annual fund campaigns.
• Perform other duties as assigned.

The ideal candidate is strategic, creative, and a problem‑solver with exceptional communication and interpersonal skills. They are an energetic team player with a positive attitude, enthusiasm for problem solving, and a passion for contemporary art. Experience working with high‑net‑worth individuals is a plus.

• A bachelor’s degree is preferred.
• Minimum of five years’ work experience in membership development or a fast‑paced environment delivering top‑tier customer service.
• Flexibility to work outside regular business hours for member programs and events.
• Prior museum experience is desired.
• Proficiency in Microsoft Office and Raiser's Edge (or similar database). Familiarity with Acme, Cusem, Zkipster, and other relevant software platforms is favorable.

We offer@Table-less comprehensive benefits including Medical, Dental, Vision, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Reimbursement Program, Commuter Benefits, Voluntary Short‑Term Disability, Long‑Term Disability, Life Insurance, Retirement Plan, and other voluntary benefits. Full‑time employees receive 15 days paid time off, 8 sick days, and 13 holidays per fiscal year.

The New Museum’s mission is simply “New Art, New Ideas.” Founded in 1977, it has been a leader among contemporary art museums, providing platforms for emerging and under‑recognized voices. It occupies a 60,000 sq‑ft campus designed by OMA and has hosted over 4 million visitors across numerous exhibitions and programs. For more information:(Use the "Apply for this Job" box below)..

The New Museum of Contemporary Art is an Equal Opportunity Employer. We do not discriminate on the basis of race, creed, color, religion, national origin, gender identity, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, veteran or citizenship status. Reasonable accommodations are provided, and candidates must be vaccinated with the COVID‑19 vaccine as per New York State Guidelines.

Seniority level: Mid‑Senior

Employment type: Full‑time

Job function: Other

Industries: Museums, Historical Sites, and Zoos Jumpped