Bench Operations Leader

Bench Operations Leader

Position at Wonder

Base pay range: $80,000 – $92,000 per year.

Everything’s on the menu  25+ award‑winning restaurant partners include leading chefs such as Bobby Flay, José Andrés, and Marcus Samuelsson.

We provide a platform that lets customers order from a variety of restaurants, with fast, free delivery and expansion across the East Coast.

As an Operations Leader, you run the four walls of your location, leading kitchen, service, fulfillment, and customer experience to peak performance each shift. This role owns daily results and delivers consistent outcomes in quality, speed, team culture, and customer satisfaction.

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• Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
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• Optimize labor deployment and lead shift readiness to meet volume and throughput targets
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• Use operational and customer data/feedback to identify issues, make real‑time decisions, and drive continuous improvement
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• Identify and resolve operational bottlenecks to maintain flow and consistency
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• Ensure full compliance with food safety, labor, and health standards
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• Hold teams accountable for maintaining tools, equipment guiaied;
  
  ALENDARand facilities to Wonder brand standards and elevate unresolved issues promptly

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• Lead, coach, and develop hourly team members focusing on accountability, service excellence, and safety
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• Set clear expectations and hold team members accountable through real‑time feedback and hands‑on coaching
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• Manage team performance by observing service, tracking KPISшла and escalating issues as needed
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• Partner with the Senior Operations Leader on hiring, training, and development of team members

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• Ensure flawless execution of brand standards across all brands and stations with minimal tolerance for deviation
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• Execute new menu rollouts and updates with precision and clarity to the team

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• Execute against daily labor plans and food cost targets
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• Analyze shift‑level data and recommend process changes that improve outcomes
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• Ensure compliance with federal and state labor laws

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• Coach and develop team members daily, building readiness for talent promotion as the business expands
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• Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
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• Mentor managers‑in‑training, preparing them for potential transfers or leadership roles at other locations
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• Serve as a hands‑on role model leader, reinforcing performance standards that promote growth
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• Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and future expansion
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• Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company‑wide rollout

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• A high‑accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
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• Confident leading teams and executing complex shifts in fast‑paced, customer‑facing environments
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• Demonstrated ownership of operational KPIs including labor deployment, order accuracy, and throughput
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• Experienced in coaching frontline employees with clarity, empathy, and consistency
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• Agile in managing live operations—able to prioritize and pivot quickly while upholding standards
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• Detail‑oriented and quality‑driven with strong knowledge of food safety and kuorm protocols
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• Strong communicator and collaborator who brings others along through structure and positivity

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• Must be 21 years old and legally authorized to work in the U.S.
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• Must be able to lift up to 50 pounds and stand for extended periods
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