Account Manager

Design the world you want to live in at Thought Matter.

At Thought Matter, we use design to drive meaningful change. Based in New York's Flatiron District, we combine strategic thinking with innovative design to inspire and engage communities.

Reporting directly to Thought Matter’s Executive Operations Director, the Account Manager will be an integral part of the Account and Operations team. The Account Manager will be responsible for supporting brands and non‑profits of various sizes, from founder‑led start‑ups to multimillion‑dollar brands. In this role, you will manage multiple project streams that include a combination of Client projects and internal Thought Matter initiatives.

The ideal candidate is comfortable bringing rigor to ambiguity and agility to shifting priorities. They can move quickly and efficiently across various tech platforms and navigate different ways of working across internal and external teams.

We’re looking for a creative, imaginative thinker who can problem‑solve and deliver real‑world solutions.

The Account Manager will be responsible for administrative tasks, reports, and data entry required to support the delivery of a project on time and on budget. This will include managing schedules, project timelines, tracking budgets, and project resourcing.

• Support the new business and Client onboarding process by writing scopes of work, as well as creative and development briefs.
• Manage and prioritize multiple Client work streams and communication simultaneously.
• Own day‑to‑day relationships with Clients across multiple projects.
• Schedule, organize, and capture outcomes of Client calls and internal meetings.
• Understand Clients’ objectives to maintain project timelines and communicate project status effectively.
• Know all there is to know about the Client’s product, service, or initiative.
• Support the Account Team with Client invoicing.
• Provide our Clients with an excellent customer experience by maintaining effective communication across all channels (email, phone, Zoom, etc.)
• Help to ensure all materials have been reviewed for accuracy prior to presentation and/or production.

• Management of projects, including creating detailed project plans, establishing and managing multiple timelines and budgets, and documenting Client reports and feedback.
• Provide regular project updates to senior internal stakeholders to discuss adjustments, risks, and progress, and elevate issues as needed.
• Work with the design operations manager to coordinate paperwork and set up vendors in our project management software (Function Point).
• Work with vendors to ensure their work is delivered on time and within budget, and that it meets the brief provided by Thought Matter.
• Maintain accurate job details and updates in Function Point and on our server.
• Open new jobs in Function Point and ensure a job folder exists on our server and in our resourcing software.
• Consistently meet project milestones by identifying, managing, and mitigating risk.
• Proactively monitor scopes of work and project health by providing project management reports to the leadership team.
• Work with the Executive Operations Director, Associate Operations Director, and Project Manager to monitor the overall studio project pipeline through resource planning to help schedule staff based on the priority of multiple project deliverables.

• 5+ years of Client‑facing experience and demonstrated track record of Client relationship development.
• At least 2+ years of experience in a branding or design agency environment.
• Experience leading projects independently, working closely with creative and strategy teams across print, digital, packaging, and brand expression.
• Experience leading Client correspondence through various phases of a project lifecycle.
• Experience developing scopes and converting Client opportunities with active Clients.
• Proficiency in G‑Suite, Figma, macOS, Slack, Zoom, and Adobe Acrobat.
• An acumen for maintaining complex project timelines.
• Ability to manage budgets.
• Ability to work well in a fast‑paced environment and to effectively manage multiple projects.
• Strong written and verbal…