Group Account Supervisor

Wildtype runs like no other. As the most Agile full-service agency in healthcare, we aren’t beholden to ritual. Powered by diverse ideas, knowledge, and people, our unique creative process is a force of nature, removing obstacles between brand and growth in wild new ways.

Location: New York, NY

Department/Discipline: Account

Group Account Supervisor: The Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, agency team and client relationship.

• Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand
• Lead strategic and tactical planning process
• Demonstrate mastery of brand category and competitive data, including key studies
• Aggressively monitor and understand the competitive landscape, both strategic and creative
• Seek opportunities to showcase agency work among current and prospective clients
• Seek opportunities to grow business within current accounts and into new accounts connected with that client.
• Demonstrate the fiscal acumen to lead a profitable account
• Aggressively monitor fee performance to encourage/ensure profitability.
• Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee.
• Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere
• Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
• Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product
• Demonstrate ability to adapt to various client corporate cultures.
• Keeping senior management briefed on account activities
• Continue to refine skills in strategy and the business planning process
• Articulate agency POV to take a stand
• Strategically problem solve for discrepancies between client and agency
• Act as a positive role model for agency at client and industry events
• Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development
• Revised 7/10
• Demonstrate the ability to analyze market research, identify strategic issues and effectively communicate findings
• Establish credibility with clients at all levels and embody service-oriented attitude
• Become trusted and integral strategic advisor to the client team

• Communicate effectively and professionally both internally and externally
• Demonstrate good problem-solving and interpersonal skills
• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
  
  Remain calm despite high pressure situations
• Project a professional, positive attitude toward peers and clients within the department and the agency
• Uphold Agency quality standards in servicing the Client
• Maintain accurate time sheets
• Foster a positive team atmosphere demonstrating respect for peers and supervisors
• Assist other members of department/team as needed when workload allows
• Foster senior level partnerships with creative/account colleagues
• Understand when it’s appropriate to make decisions independently and when to elevate issues/decisions to manager
• Uphold the Company Values (the 3 E’s) in all decisions and interactions

• Assign work to assure project deadlines are met
• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
• Provide constructive and direct ongoing feedback to direct reports
• Evaluate performance of direct reports and complete and deliver performance reviews
• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions
• Revised 7/10
• Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and…