Merchant Services Business Manager - Executive Director

We are seeking a dynamic and strategic Finance & Business Management (F&BM) leader to drive financial discipline, business strategy, and operational excellence for our Small Business (SMB) and Middle Market segments within Merchant Services. This high-impact role serves as a trusted advisor to the General Manager and helps shape and support growth initiatives.

As the Merchant Services Business Manager - Executive Director within the Finance & Business Management team, you will promote financial discipline, business strategy, and operational excellence for our Small Business and Middle Market segments. You will serve as a trusted advisor to the General Manager, providing financial insights, overseeing budgeting and forecasting, and collaborating with product, sales, and operations teams to enhance client experience and business performance.

• Serve as the primary F&BM partner for Small Business and Middle Market, providing financial insights and guidance to senior leaders.
• Oversee budgeting, forecasting, and financial analysis to support business growth and profitability.
• Collaborate with product, sales, and operations teams to drive initiatives that enhance client experience and business performance.
• Monitor key performance indicators, identify trends, and recommend actions to optimize results.
• Prepare and present regular financial and business performance reports to senior management.
• Lead efforts to streamline processes, improve efficiency, and implement best practices across the segment.
• Ensure robust financial controls and risk management practices are in place and adhered to.
• Produce polished, executive-ready materials on short notice.
• Analyze large data sets to inform business decisions.
• Influence and partner with senior leaders to drive strategic initiatives.
• Manage multiple priorities in a fast-paced environment.

• Bachelor’s degree in Finance, Business Administration, or related field.
• 7 years of experience in finance, business management, or related roles within financial services or merchant services.
• Experience producing polished, executive-ready materials.
• Strong analytical, problem-solving, and communication skills.
• Proven ability to influence and partner with senior leaders.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong emotional intelligence and experience managing large teams.

• Familiarity with SQL and Alteryx.
• Experience working with large data sets.