Senior Manager, Training-Retail Expertise

Senior Manager, Training‑Retail Expertise

Company: Van Cleef & Arpels

Location: New York City, United States

Job Type: Full‑time

Seniority Level: Mid‑Senior Level

Van Cleef & Arpels is seeking a Senior Manager to develop and deliver impactful training for retail teams across the Americas.

• Own and evolve Retail Expertise training content and frameworks, ensuring alignment with Maison values, business priorities, boutique performance, and client experience objectives.
• Act as a liaison with the Regional Trainer team to identify needs and translate them into impactful, scalable training solutions.
• Collaborate with HQ and cross‑functional partners to keep training content aligned, relevant, and innovative.
• Facilitate select core client experience programs, including signature selling ceremonies and specialized training moments.
• Lead Train‑the‑Trainer initiatives to support Regional Trainers in delivering engaging, high‑quality learning experiences.
• Provide content briefings, co‑facilitation, and resources that enhance consistency and capability across regions.
• Oversee the evolution of onboarding guidelines, ensuring new team members are effectively integrated into the Van Cleef & Arpels culture and ways of working.
• Contribute to transversal initiatives supporting regional growth, new boutique openings, and Maison priorities.
• Partner with HQ on key training projects and activations, ensuring alignment with Maison objectives.
• Develop post‑training recaps, toolkits, and action plans to support sustained learning and boutique‑level impact.
• Oversee engagement with BLOOMwith
  
  VCA, supporting ongoing development and knowledge sharing.
• Measure training effectiveness using tools such as DISC, EQ‑i, and other methodologies to assess impact and inform continuous improvement.

• Bachelor’s degree (Master’s degree or specialization in Education, Organizational Development, or related field is a plus).
• At least 5 years of experience in luxury retail, training, or learning & development.
• Expertise in instructional design and advanced facilitation.
• Exceptional verbal and written communication skills.
• Collaborative spirit and ability to thrive in a fast‑paced, dynamic environment.
• Proficiency in Microsoft Office Suite.
• Experience with digital learning tools and LMS platforms (preferred).
• 30% travel required across the Americas.
• Valid work authorization for employment in the USA.

Please submit an application online. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for interviews. Applicants must have valid work authorization for employment in the USA.

Expected Salary Range: $120k – $140k per year. This role is eligible for a yearly bonus. Richemont offers a generous compensation and benefits package for eligible employees.