Account Manager

Our client is a security services provider based in NYC
. They are seeking an Account Manager to join the team. This position is fully on site and requires travel to different sites across the five boroughs of NYC.

• You have team management experience in the security services industry
• Available to respond to urgent matters as they arise, including on weekends
• Skilled in building strong relationships with both clients and frontline staff
• An excellent communicator with strong writing and interpersonal skills

• Oversee daily operations across multiple client locations throughout all five boroughs of New York City
• Create and manage weekly schedules for a large team of security officers, ensuring full coverage at all times
• Support hiring, onboarding, and ongoing development of security personnel
• Provide coaching and guidance to team members while maintaining compliance with company policies
• Collaborate with clients to ensure expectations are met and exceeded
• Contribute to the development and maintenance of site-specific post orders
• Assist with performance management and disciplinary processes when necessary

• All client sites are consistently staffed with trained, professional officers
• Scheduling is handled proactively, with minimal last-minute changes or coverage gaps
• Strong rapport is built with both clients and team members, leading to high satisfaction and retention
• Operational issues are addressed swiftly and effectively, even on weekends or after hours
• Compliance with internal policies and client requirements is maintained across all locations

Salary Range: $65,000 – 75,000 annually, based on experience

Location: New York City – On site

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.