Senior Associate, Client Operations

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more.

Position Summary:

The Sr. Associate supports the Investment Operations Director and Manager with processes, systems management and general operations tasks as delegated. This position will become very familiar with Prisma and MBOX processes, reporting, and forecasting for a large, high profile account. The ideal candidate is someone with an analytic attitude, proactive problem solving skills, and strong attention to detail They will work closely with Investment, Reconciliation and Client Operations teams.

Specific Responsibilities:

• Support Manager and Director with miscellaneous operations tasks and projects
• Support Manager and Director in developing and building processes, trainings, team communications, as well as govern and enforce processes.
• Pull and compile data on a regular and as needed basis
• Work with Investment teams to ensure compliance and accuracy in buying platforms and provide system support as needed
• Trouble shoot system spend issues with Investment teams for various budgets and billing deliverables
• Support vendor invoice reconciliation deadline efforts by working closely with Investment and Reconciliation teams to trouble shoot invoice discrepancies and raise urgent issues in a timely manner.
• Work with vendors and Finance team to raise vendor invoice payment issues.
• Be the gatekeeper for providing Prisma/MBOX access to new users.
• Manage new supplier code requests for Prisma/MBOX

Qualifications:

• Minimum of 1 year experience in Media Investment, Operations, Finance, Project Management or data analysis, preferably in a media agency or advertising agency
• Bachelor’s degree in marketing/advertising, business administration or finance preferred
• Understands and can meet deadlines
• Flexible and able to adapt to change in a fast paced and constantly changing environment
• Able to multi-task and take on a variety of projects
• Must be pro-active, curious, creative problem solver

Required Skills:

• Strong math and analytical skills
• Knowledge of Media Ocean Prisma system preferred
• Advanced MS Office skills (MS Word, Excel, PowerPoint)
• Excellent project management skills
• Excellent organizational skills and attention to detail a must, including quality assurance checks of their own work
• Willingness to learn and understand process
• Strong ability to multitask
• Demonstrated critical thinking and problem solving abilities
• Positive, proactive attitude
• Able to work successfully with teams and different personalities

About Starcom Worldwide
Starcom is a world-renowned media communications agency that architects connected human experiences to bring value through precision marketing, content and technology solutions. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Bank of America, Kellogg Company, Kraft Heinz, Novartis, Samsung, Visa and more. Starcom is part of Publicis Media—the global media solutions group which also encompasses Zenith, Mediavest | Spark and Optimedia | Blue 449—a key division of Publicis Groupe [Euronext Paris FR, CAC 40], one of the world’s leading communications groups.

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic…