Senior Vice President, Project Management & Operations

Company Description

Publicis Health is the health and wellness vertical of Publicis Groupe, the most-established communications holding company in the world. We are a growing network of 11 brands with 40+ agencies worldwide and a population of 3,000+. At Publicis Health, we are uniquely positioned to make an impact through the work that we do in in healthcare marketing and communications, and health isn’t just what we do – it’s who we are.

We believe healthcare marketing is an essential part of healthcare. When you work with us, you join a tight-knit community of award-winning creative directors and clinical trial designers, accomplished data-scientists and media specialists, behavioral science innovators and analytics practitioners; all united around one purpose—to create a world where people are equipped and motivated to take control of their health and well-being.

We share a passion for the life-changing work healthcare industries create, and we believe that together we can move people toward the products and services that will change their lives for the better. Our beliefs and purpose inspire how we take care of our people—prioritizing your health and well-being across every stage of your personal and professional life.

We’re looking for a strategic operations and project management leader who thrives in complexity and brings clarity, structure, and momentum to everything they touch. This is a critical leadership position, essential for advancing the agency’s integrated approach and fueling growth, innovation, and operational excellence in healthcare advertising.

This role will spearhead the ongoing digital transformation of operations – enhancing digital workflows, project management capabilities, and team accountability through training and leadership. You’ll play a key role in helping the agency harness the power of AI and technology to improve speed, accuracy, and operational efficiency. You’ll ensure our work is not only visionary, but also flexible, scalable, efficient, and consistently excellent.

Since there are no one-size-fits-all solutions, this role demands a thoughtful problem solver who can help teams think creatively about how to deliver for clients based on their unique needs, challenges, and goals. This is a hands‑on leadership role for someone who understands the power of integration – connecting people, processes, and platforms to unlock better outcomes for clients and patients alike.

Day‑to‑day responsibilities include ensuring operational efficiency, mitigating risk, resolving delivery challenges, and mentoring a high‑performing team of project managers.

• Reports into the Chief Client Officer
• Project Management department reports into this role

• Define and evolve the vision, structure, and responsibilities of the Operations & Project
• Manageme capability at designated agency
• Collaborate with the Publicis Health Operational Center of Excellence to shape and evolve networkwide standards and best practices, and translate shared priorities into actionable operational plans for the agency, working closely with agency leadership to ensure alignment, adoption, and impact
• Design, build, and implement systems, processes, workflows, and tools that support seamless delivery of integrated, omnichannel campaigns
• Oversee scoping, staffing, and delivery of $50MM+ in annual project work across brands and channels
• Collaborate with agency leadership to optimize scoping, pricing, and resource models that balance client value with agency profitability
• Identify opportunities to improve efficiency and margin through better workflow design, automation, and talent deployment
• Champion documentation and communication standards – status reports, financial tracking, scopes, timelines, change orders, burn reports and forecasting, and asset management
• Implement structured post‑mortems and operational reviews to ensure lessons learned are captured and institutionalized
• Identify and mitigate delivery risks and ensure operational resilience
• Leverage data and analytics to identify performance trends, forecast operational needs, and guide strategic decision‑making
• Establish feedback loops…