General Manager

General Manager

Base pay range: $135,000 to $150,000 per year.

Job Overview:
As a General Manager you will be responsible for the daily management of a cooperative high‑rise property.

• Oversee all aspects of building management while acting as a liaison between the Board, residents and the Company.
• Lead Board of Managers meetings, keeping focus on the agenda created.
• Prepare Board meeting minutes in a timely and professional manner.
• Submit board meeting "agenda packages" to the Board at least five days prior to meetings.
• Handle emergency situations and crisis management.
• Supervise and train building staff members (union and non‑union).
• Conduct thorough interviews for potential building open positions and coordinate background and drug tests of potential new hires.
• Manage adequate training of new staff members and ongoing training of existing staff.
• Impose progressive disciplinary action as and when required.
• Develop and implement building staff work schedules.
• Conduct periodic staff performance evaluations and develop improvement strategies.
• Monitor the cash and reserve funds of the property.
• Review operating statements and monthly financial reports.
• Actively participate in budget preparation.
• Assist the property accountant in presenting the annual budget to the Board of Directors.
• Track property financial variance reports.
• Seek, evaluate, and execute methods to preserve client cash and capital.
• Oversee building repairs and apartment alterations.
• Approve payment of vendor invoices via accounts payable software, Avid Xchange.
• Monitor and take appropriate action on delinquent tenant/shareholder owner accounts.
• Ensure that all building permits, licenses and related documents comply with state and local rules and regulations.
• Take immediate action to resolve new violations and resolve old violations in a timely manner.
• Implement security and safety safeguards and procedures for the portfolio of properties managed.
• Perform daily routine property inspections to ensure building safety, maintenance, cleanliness, etc.
• Communicate mechanical/building deficiencies and issues with building staff and other involved parties.
• Plan, negotiate with vendors, and complete all necessary capital improvement projects.
• Ensure proper vendor insurance.
• Maintain and oversee the maintenance requirements of the properties’ physical plants (boiler conversions, HVAC, etc.).
• Interface with internal department personnel (accounting, compliance, closings, etc.).
• Maintain and organize electronic and paper tenant and building files.
• Respond to all communications (phone, email, etc.) in a timely and professional manner.
• Be familiar with critical provisions of client management contracts.
• Maintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect.
• Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting.
• Email supervisor within 24 hours of a board or annual meeting with a succinct description of the general tone of the meeting.
• Perform routine site inspections.

• Bachelor's degree required. Certifications desired.
• Five to five-plus years experience in New York City residential condominium and cooperative property management.
• Superior verbal and written communication skills and proven customer service exposure.
• High‑energy attitude to manage day‑to‑day tasks and multi‑task under pressure.
• Extremely organized, consistent, flexible, and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Experience in large, complex accounts with multiple clients and stakeholders.
• Excellent decision‑making and analytical skills to effectively tackle daily challenges.
• Excellent time‑management skills to meet deadlines and display efficiency.
• Working knowledge of Microsoft Office and Windows environment.
• Experience with property management software, Avid Xchange, Click Pay is a plus.

As a full‑time exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, vision, life insurance, short‑term disability, legal, and identity theft protection. You will also be eligible for company‑paid life insurance, long‑term disability, employee assistance program, paid time off, paid holidays, and a 401(k) with company match.

$135,000 - $150,000 per year.