Program Administrator

job description

applicants must be permanent in the administrative director of social services civil service title or be permanent in a comparable title eligible for 6.1.9 title change or be reachable with the score of 100 on the open competitive administrative director of social services exam (# 1121)

the new york city department of homeless services (dhs) is the largest organization in the united states dedicated to preventing and addressing homelessness. In partnership with other city agencies and nonprofit organizations, dhs works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

dhs is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self‑sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion‑dollar budget to meet the diverse needs of new yorkers experiencing homelessness.

the division of shelter operations oversees the day‑to‑day operations of the agency’s single adult, adulty families and families with children shelter systems, both directly run and contracted providers. The work done in this division centers on the re‑housing of all shelter populations and the implementation of programming/shelter initiatives. This division is responsible for making sure that services to the city’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

the department of homeless services (dhs) is recruiting one (1) administrative director of social services m3 to serve as a program administrator within the shelter operations division who will:

• be responsible for the administration of directly operated and/or contracted facilities and will ensure the provision of services in a safe and well‑maintained environment.
• ensure compliance with applicable mandates, agency standards and regulatory requirements governing the right to shelter and shelter conditions.
• respond to critical incidents and other significant events affecting clients’ health and/or safety.
• conduct routine site visits.
• oversee program activities and the provision of social services to ensure optimal service delivery.
• review and conduct various analyses to measure programs’ performance and placements as it relates to goals, targets, and outcomes.
• identify needs and make recommendations for improvement.
• provide directions to enhance communication between the agency and providers.
• confer with staff as needed regarding programmatic and personnel issues.
• oversee the shelter contracting process to ensure compliance with applicable terms and conditions and follow agency policies and procedures.
• evaluate requests for proposals (rfps), participate in contract negotiations, prepare contract related reports and participate in the planning of policies, procedures, and programs.
• liaise and interface with local community boards to promote and maintain cooperative relationships in the community.
• in addition, the selected candidate will be required to work on special initiatives, as needed.

work location: 33 beaver street, new york, ny 10004

hours/schedule: mon-friday 8:00 am – 4pm based on 24/7 coverage.