Director, Program Manager – Distribution

About ASCAP

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not‑for‑profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick‑and‑mortar businesses such as retail stores, hotels, clubs, restaurants and bars.

ASCAP collects the licensing fees, identifies, matches and processes trillions of performances every year, and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers.

Learn more and stay in touch at , on X and Instagram @ASCAP and on Facebook.

The Director, Program Manager – Distribution, under the supervision of the SVP, Distribution Innovation, supports cross‑departmental oversight for the ASCAP royalty distribution cycle and helps ensure continuous operational alignment, risk management and process optimization throughout the cycle.

This is an office‑based role.

• Stakeholder Management
  • Facilitate delivery of necessary tools, processes, role descriptions and documentation for cross‑departmental teams to successfully complete their tasks and deliver consistently.
  • Communicate effectively with stakeholders.
  • Manage expectations and build consensus among stakeholders with varying interests and perspectives.
• Risk Management
  • Identify, evaluate, prioritize and manage risks and issues.
  • Problem‑solve, innovate and find practical solutions to risks or issues proactively and efficiently.
  • Should escalations or issues arise, support triage efforts to ensure timely resolution.
• Communication
  • Build strong relationships and rapport across teams to understand their business challenges and guide them on best practices and paths to success.
  • Support development of communication plans and regular status updates to stakeholders to manage expectations and communicate timely and relevant information.
• Process Optimization & Innovation
  • Collaborate with the Product and Project Management Teams on distribution‑related discovery and project planning to promote successful operationalization of that team’s recommendations and deliverables.
  • Collect data, interview stakeholders and map workflows as needed to drive successful planning, coordination, execution and delivery of the distribution cycle.
  • Help design the framework, processes, playbooks and toolkits within which the distribution cycle and all related processes are planned, managed and completed.
  • Maintain and operationalize the distribution cycle RACI analysis and ensure that all stakeholders are identified and aligned on roles, responsibilities, accountability, schedules and milestones.
  • Leverage third‑party tools to manage, monitor, and optimize distribution cycle processes.
  • Assist with establishment of metrics to measure the effectiveness of processes and continuously monitor performance to identify further opportunities for improvement.
  • Support annual and periodic reviews of processes and documentation as needed.
  • Implement feedback loops and processes to implement continuous improvement.
  • Continuously monitor the distribution cycle from start to completion, including deadlines, milestones, dependencies, and processes.
• Analytics & Reporting
  • Efficiently extract insights and translate them into actionable optimizations.
  • Leverage data to drive process improvements and decision‑making.
  • Generate reports and socialize them in a standardized and…