Operations Manager

Senior Helpers is seeking a dynamic leader to run our Northern Queens location. The Operations Manager will drive strategy and scale growth while maintaining exceptional quality of care.

US $59,000 – US $61,000 per year

• Manage day‑to‑day operations and lead care and office teams.
• Strategize and direct business operations to achieve company vision.
• Oversee budget and P&L of the region and allocate necessary resources.
• Formulate strategies for new and existing partnerships and joint ventures.
• Negotiate and influence to ensure revenue growth.
• Develop and implement strategies that ensure high‑quality client care and financial viability.
• Ensure optimal client satisfaction and experience.
• Ensure staffing and recruitment initiatives meet business needs.
• Oversee training and development of care and office team.
• Adhere to federal, state, and local compliance practices.
• Maintain accurate time‑keeping and records; collaborate with payroll.
• Identify opportunities for market and client expansion and new business development.
• Perform other tasks as assigned or needed.

• Bachelor’s degree or equivalent with 3+ years of relevant work experience (preferred).
• Minimum 2 years of operations and employee management experience (required).
• Active HHA/PCA license in NY (ideal).
• Bilingual English/Spanish (preferred).
• Senior care experience (strongly preferred).
• Demonstrable sales, sales development, and sales management experience.
• Strong business acumen.
• Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
• Proactive, initiative, and ability to foresee potential issues and provide multiple resolutions.
• Strong collaboration skills with both team and corporate partners.
• Proficiency in Microsoft Word, Excel, internet, and Outlook (required).
• Strong leadership skills.
• Client‑facing customer service orientation.

• Health, Dental, Vision, Short‑term & Long‑term Disability, Life Insurance, Pay‑On‑Demand, Paid Time Off.
• Various discount programs.

Senior Helpers® is an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. We provide compassionate in‑home senior care services and are an equal‑opportunity employer that prohibits discrimination and harassment.