Operations Manager

Operations Manager

We started in 2012 when due diligence was still largely manual, opaque, and inconsistent. Financial institutions needed reliable intelligence but faced a frustrating choice: slow, expensive boutique firms or fast, superficial automated checks. We saw an opportunity to bring the investigative rigor of boutique firms to scale through technology.

• Based in New York City with global operations spanning the US, Romania, India, and soon to be London
• 25,000+ investigations annually across six continents
• Five consecutive appearances on the Inc. 5000 list of fastest-growing companies
• Backed by Sunstone Partners, a leading private equity firm supporting our next phase of growth
• Trusted by top‑tier financial institutions, private equity firms, and Fortune 500 companies

At Vcheck, our mission is to help businesses make better decisions about the people and companies they work with. We believe that due diligence should be thorough, transparent, and human‑driven. We empower organizations to understand risk deeply and act decisively, combining investigative expertise with cutting‑edge technology to deliver intelligence that matters.

We’re seeking an Operations Manager to serve as the operational backbone of our growing organization. In this role, you’ll ensure seamless day‑to‑day execution while building the systems, processes, and infrastructure needed to scale. You’ll work cross‑functionally with our Investigations, Customer Success, Sales, and Technology teams to optimize workflows, maintain compliance, and drive continuous improvement across all operational functions.

• Partner with the SVP of Operations and Department Heads to implement operational improvements and scale systems across the organization
• Build and maintain real‑time capacity monitoring systems to ensure accurate resource allocation and prevent bottlenecks before they impact delivery timelines
• Design and implement KPI dashboards providing visibility into team capacity, SLA performance, quality metrics, and cost analysis
• Identify operational inefficiencies and implement process enhancements that support scalability
• Lead automation initiatives and SOP development to reduce manual touchpoints and improve consistency
• Establish and maintain centralized documentation systems with version control and accessibility standards

• Manage and monitor project workflows in Jira, ensuring timely status updates and accurate completion tracking
• Maintain data accuracy and synchronization between Jira, Salesforce, and other operational systems
• Manage operations provisioning and deprovisioning for all information services and platforms
• Implement secure systems for password management and access control, ensuring proper offboarding protocols when team members depart

• Manage full vendor lifecycle: onboarding, contract tracking, renewals, and annual rescreens
• Coordinate with international contractors and vendors across multiple time zones to ensure capacity coverage
• Own PI licensing compliance across multiple states (NY, CT, CA) with plans to expand to additional jurisdictions
• Manage bi‑annual employee background rescreens including authorization forms and report distribution
• Respond to client due diligence questionnaires related to security & compliance
• Participate in audits and quality assurance reviews to ensure adherence to company policies and industry regulations

• Establish and maintain cross‑functional communication protocols between Sales, CS, and Investigations teams
• Coordinate client RFPs received from the sales team, facilitating internal department collaboration to win business
• Support client intake processes including RFP/RFI coordination and screening program setup
• Serve as an operational point of contact for TAT and capacity questions, ensuring consistent communication standards

We’re looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this…