Health & Welfare Supervisor

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.

Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.

We are seeking a Health & Welfare Benefits Supervisor - Employee Benefits to join our Firm. This position will be based in our New York office (hybrid). In this role you will supervise the day-to-day operations and administration of the U.S. Health and Welfare benefits for attorneys and business professional staff while ensuring compliance with all insurance contracts, Firm policies and procedures, and applicable Federal, state, and local laws.

You will provide support in administering the local international office benefit programs. You will be responsible for the department's readiness and ability to provide high quality and on-time delivery of benefit administration services with optimal customer service.

• Supervises the Health and Welfare employee benefits day-to-day operations/administration, manages workflow, projects and long-range planning.
• Supervises and manages expectations for the Benefits Department staff
• Organizes, assigns, delegates and coordinates work to ensure tasks, duties and department objectives are completed timely and accurately. Works with staff to ensure assignments and projects are running efficiently and meeting the goals of the department.
• Oversees the day-to-day delivery of customer service support by ensuring timely and accurate resolutions of employees' and dependents' inquiries.
• Responsible for implementing the operational components of new benefit offerings.
• Evaluates current administration practices to ensure quality of customer service as well as ensuring regulatory compliance.
• Ensures accurate and timely responses to requests for departmental services.
• Conducts employee new hire orientations as needed.
• Oversees the maintenance, integrity, and security of all partner and retiree personal data and ensures that all mandates are met related to data privacy (e.g., HIPAA, ERISA, federal, state and international regulations and laws).Maintains Benefits Department's procedures; recommends and implements changes and improvements in methods and procedures to higher level management.
• Conducts auditing functions to ensure data accuracy and integrity.
• Reviews and provides input on all benefits communications including but not limited to Summary Plan Description, open enrollment materials, and other benefits communication materials as needed.
• Responsible for managing the processing of departmental mail.
• Oversees the monitoring of departmental hotline voicemail and e-mail box to respond to health & welfare benefit-related questions.
• Supports the HRIS team in the design, configuration, testing, and support of Benefits/HRIS initiatives, implementations, enhancements and upgrades.
• Provides support to the Benefits Department HRIS team on the review and testing of employee self-service (ESS) during the Firm's annual open enrollment.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Participates in the interviewing, selection and training process.
• Reviews and evaluates the performance and work of staff; prepares performance evaluations.
• Supervises employees' work performance and provides guidance in the resolution of problems.
• Oversees, develops, coaches and identifies training needs for professional development.
• Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.
• Initiates disciplinary procedures in collaboration with the Human Resources Department.
• Recommends and participates in disciplinary procedures.
• Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with Firm policies.
• Develops and communicates departmental guidelines and procedures.
• Ensures current knowledge of Firm policies and practices for staff, current knowledge of industry trends, and continued professional development for staff.
• Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service and improved employee relations, in alignment with the Firm's Core Values.
• Manages Firm resources responsibly.
• Performs other related duties as assigned.

• Knowledge of Firm operation…