Director of Operations - Government Services

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Director of Operations. As the Director of Operations for a dedicated client account with multiple locations, you will lead a team of onsite Account Managers to ensure consistent service excellence and client satisfaction across all sites.

• Make an impact with Allied Universal, a trusted partner to government clients, known for delivering professional, compliant, and mission‑aligned security services at scale.
• Drive results through strategic oversight, financial performance, and operational excellence.
• Be part of a powerhouse—Allied Universal is the nation’s leading security provider, trusted by top organizations for its scale, professionalism, and commitment to excellence.

• Lead and mentor a team of Account Managers exclusively assigned to a single, high‑profile client with a multi‑location footprint. Provide strategic guidance, coaching, and recognition while fostering a culture of accountability and professional growth across all sites.
• Cultivate a strong, collaborative partnership with the client’s leadership team by gaining a deep understanding of their evolving security needs, priorities, and organizational culture. Serve as the key point of contact to ensure ongoing alignment and satisfaction.
• Deliver high‑quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
• Identify site‑specific and enterprise‑level security risks, and develop customized protocols, training initiatives, and emergency response plans to enhance readiness and resilience across the client’s locations.
• Establish a culture of safety by developing action plans that aid in the prevention of work‑related injuries.

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non‑billable overtime, improving cash collections, and controlling expenses.
• Collaborate with leadership to drive organic business growth within existing client operations.

• Must possess one or more of the following:
  • • Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high‑volume workforce environment or service industry.
  • • Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high‑volume workforce environment or service industry.
  • • High School diploma or equivalent with seven (7) years of management experience in a high‑volume workforce environment or service industry.
• Minimum of two (2) years of experience driving operational goals and metrics.
• Minimum of two (2) years of experience in successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web‑based applications and computer systems, including Microsoft Office and BI Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use…