Program Manager, Client Health

Company Description

Present in over 100 countries and employing nearly 80,000 professionals, Publicis Groupe is the third largest communications group in the world. Publicis Groupe is listed on the Euronext Paris [FR] and is part of the CAC 40 index. Active across the entire value chain, Publicis Groupe offers its major clients a transversal, unified and fluid model allowing them access to all the Groupe’s tools and expertise around the world through the mantra "The Power of One."

THE GLOBAL CLIENT GROWTH PRACTICE:
This role will sit within the America’s regional leadership office but will collaborate very closely with the Global Client Growth Practice (GCGP) – a team that sits at the core of the largest most exciting, highest growth potential clients in the Publicis Groupe. Its specific purpose is to generate profitable growth for the Groupe, partnering with some of the world’s leading brands and companies to help them transform to accelerate their growth.

We deliver this through driving and delivering the Power of One, uniquely bringing together our capabilities in the service of their business, brands and people. With Global Clients hubbed and run from all corners of our business we connect all parts of our organisation in service to their growth. In this way we are a truly connected and globally minded team.

We are also nimble, efficient, and consultative by our very definition

As Program Manager, Client Health, you will be responsible for the ongoing stewardship, enhancement, and expansion of our client health program. Your focus will be on maintaining program excellence, broadening participation across geographies, and continuously improving processes and outcomes. You will champion the adoption of new reporting solutions, harness AI to deepen insights, and refine both internal and external communications to maximize impact.

This role requires strong leadership, strategic thinking, and the ability to foster collaboration across diverse teams and stakeholders

• Program Maintenance & Enhancement:
  Oversee ongoing management and continuous improvement of the program, ensuring it remains aligned with organizational goals.
• Account Stewardship:
  Provide tailored support to partners, addressing unique needs and ensuring effective resolution of issues; serve as a key point of contact for stakpartnerscilitating regular updates, training sessions, and feedback loops
• Regional Participation:
  Drive initiatives to broaden program participation across all regions, fostering engagement and adoption among diverse teams and partners.
• Reporting Solutions:
  Lead the implementation and optimization of new reporting tools and dashboards, ensuring timely, accurate, and actionable insights for customers.
• Insights Powered by Technology:
  Use advanced platforms and analytics to improve the depth and quality of client health insights, supporting data-driven decision-making.
• Communications Excellence:
  Refine and standardize internal and external communications related to the program, ensuring clarity, consistency, and impact.
• Governance & Compliance:
  Maintain rigorous governance of the program, ensuring ongoing compliance with established protocols and standards.
• Risk Management:
  
  Proactively identify and raise risks or issues, collaborating with the Program Director and solution providers to resolve challenges efficiently.
• CRM Database Management:
  Ensure the accuracy and integrity of CRM data, partnering with Epsilon and other teams to support communications and program delivery.
• Partnership Development:
  Cultivate strong partnerships across the Groupe, collaborating to mine, conceptualize, and deliver insights to key clients

Critical

Skills:

• Demonstrated experience in program management, with a focus on ongoing improvement and partner engagement.
• Expertise in change management and driving organizational adoption of new processes and technologies.
• Exceptional communication and interpersonal skills, with the ability to influence and engage at all levels.
• Proficiency in CRM databases, reporting platforms (e.g., Power BI), and AI tools.
• Strong analytical skills, with the ability to translate complex…