Terminal Manager

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The Terminal / Store Manager provides senior operational leadership across a defined terminal, concourse, or geographic zone, ensuring all stores consistently achieve financial targets, operational excellence, brand standards, and exceptional customer service. Acting as a strategic partner to the Operations General Manager, this role drives performance by holding Operation Managers and Shift Supervisors accountable for results while fostering a high-performance, customer-focused culture aligned with the company’s short and long-term objectives.

• Oversee day-to-day operations across all assigned stores, ensuring full compliance with company SOPs, brand standards, airport authority requirements, and all state and federal employment, safety, and consumer protection laws.
• Conduct regular operational reviews to assess cleanliness, staffing readiness, visual standards, inventory accuracy, and overall store execution; develop and implement corrective action plans as needed.
• Ensure all company policies are clearly communicated, consistently enforced, and properly executed by store teams; confirm store leadership is trained and accountable for policy application.
• Accountable for achieving sales, stock, and profitability targets across all assigned units.
• Ensure daily sales are tracked by Operation Managers and Sales Associates; identify terminal or store-level issues impacting sales and take immediate corrective action.
• Review weekly and monthly sales performance by store, category, and brand versus prior periods and budget; analyze trends, risks, and opportunities.
• Collaborate with the Operations Senior General Manager and Operations Controller on financial performance, forecasting, and strategic initiatives.
• Oversee inventory management processes including daily ordering, replenishment, stock levels, receiving, and vendor coordination.
• Review and approve cycle counting and full inventory plans; ensure staff readiness and area preparation for accurate counts.
• Partner with Stock Managers and Operations Product Managers to identify and resolve replenishment issues, minimize out-of-stock situations, prevent expired inventory, and reduce shrink.
• Ensure planogram execution, merchandise presentation standards, and category management strategies are consistently implemented.
• Lead, coach, and develop multi-unit management teams; assess skill levels and deliver on-the-job training to ensure operational and brand excellence.
• In partnership with Human Resources and Talent Acquisition, recruit, hire, develop, and retain high-performing employees who are passionate about the brand and customer experience.
• Conduct performance appraisals and evaluations for Managers and Supervisors in accordance with company procedures.
• Maintain employee morale and engagement by recognizing outstanding performance, addressing performance gaps, and fostering a positive and inclusive work environment.
• Review timekeeping, overtime usage, and scheduling practices to ensure compliance with labor regulations, union agreements (where applicable), and budget guidelines.

• Organize and lead weekly meetings with Operations Managers and Shift Supervisors, covering sales performance, promotions, brand initiatives, HR topics, inventory, and operational priorities.
• Prepare structured agendas and ensure clear action plans and follow-ups.
• Review monthly store performance with the Operations Senior General Manager and other key stakeholders.
• Maintain strong working relationships with internal partners including HR, Marketing, Operations Product Management, Stock Management, and Senior Leadership.

• Coordinate with Marketing to implement POS materials, promotions, and seasonal campaigns in line with corporate initiatives.
• Promote brands within all stores, ensuring a consistent, high-quality customer experience.
• Compile, analyze, and address customer complaints and feedback; take corrective action or escalated issues to appropriate departments as required.
• Develop and implement creative strategies to drive revenue growth and enhance customer engagement.
• Ensure management and staff proficiency in POS, inventory management, scheduling, and reporting systems.
• Support the adoption of new retail technologies and ensure all equipment is properly maintained through routine service and timely repairs.
• Oversee planned maintenance and ensure stores consistently meet standards for cleanliness, safety, and operational readiness.

• Combination of education and professional experience exceeding 8 years
  :
• Leadership
  
  Experience:
  
  Minimum 3 years managing multi-unit retail operations with direct P&L responsibility.
• Retail Operations
  
  Experience:
  
  Minimum 8 years in retail operations, merchandising, and customer service leadership.
• Bachelor’s…