Program Director

Title

Program Director

Marsha’s House

$90,000 – $95,000

Under the general direction of the Director of Programs, the Program Director provides clinical and administrative supervision of the shelter, coordinates with the Director of Social Services, Psychiatrist, Assistant Director of Operations, Residential Aide Supervisors, and the contracted Building Maintenance team to ensure that the facility operates in accordance with Department of Homeless Services (DHS) and Project Renewal policies and procedures.

The program assists residents with obtaining supportive housing opportunities and provides resources for medical, mental health, substance use treatment, identification, and educational/vocational services.

• Overall responsibility for day‑to‑day management of an 81‑bed shelter that serves LGBTQI+ youth between the ages of 18‑30, with respect to daily workload, and productivity; ensuring shifts are adequately staffed, services are being provided to clients, interior and exterior of the facility are clean and conform to established standards.
• Manages the facility; as well as program development and implementation to assure the objectives of the program are achieved; that clients are addressing the issues in their Independent Living Plan; and initiates corrective action as appropriate.
• Regularly meets with Direct Reports on an individual and group basis to clarify roles and approaches for delivering services to clients, making corrective recommendations as appropriate.
• Determines policy for clinical programs and ensures that the Director of Social Services and staff are providing quality care to clients; and ensures comprehensive as well as individualized plans for each client.
• Manages all aspects of the program, including program budget, payroll, documentation, employee performance reviews, recruiting/discharging staff; arranging in‑service training schedule; managing client admission; coordinating building maintenance with Project Renewal’s other services.
• Facilitates staff and team meetings.
• Handles community relations activities, which includes maintaining a positive relationship with neighboring community and overseeing the creation of partnerships with community‑based service providers; regularly attends district service cabinet meetings.
• Oversees the purchasing of services and supplies within established agency guidelines, maintaining a cooperative relationship with the staff in the Facilities, Procurement and Finance Divisions. Ensures that proper documentation is provided to insure the delivery of goods and services as well as timely payment to vendors.
• Ensures that all information on the Equal Employment Opportunity Act (EEO) and Americans with Disabilities Act (ADA) is prominently displayed and observed by all staff.
• Interfaces with other city/state agencies as needed to better serve the clients, ensuring the timely completion of weekly, monthly, and annual reports.
• Ensures timely submission of supporting documents to respond to federal, state and city audits as well as any claims or lawsuits filed by clients and staff.
• Performs other related duties as assigned.
• Available to respond to emergencies on a 24/7/365 basis, especially after normal hours and on weekends.
• Physical Activities – While performing the duties of this position, the Program Director must be able to navigate the 5‑story facility by foot, climbing up and down the stairwells, in order to observe staff and see clients. The Program Director must stand to talk to clients and staff, sit for extended periods of time at the computer, reach or squat to get records from files.
  
  Furthermore, the Director also walks the exterior of the facility to ensure that a proper appearance is being maintained.

• Minimum BA is required, MA in social work, counseling, psychology, family therapy or related field is a plus.
• A minimum of three (3) years’ experience in a supervisory capacity. The candidate should have a minimum of two years direct experience working with the LGBTQI+ community. Experience working in the shelter system or with homeless…