Associate Director, Production

Company Description

Heartbeat is a full‑service agency for healthcare Challenger Brands. Challengers are playing a high‑stakes game—they must battle behemoth market leaders, upend ingrained treatment habits, or transform a “me‑too” product into “yes‑please.” The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients’ market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible.

They price work based on outcomes, not outputs. Their innovative model delivers not only alignment, but powerful orchestration, greater efficiency, and maximum impact for every dollar spent—all the necessary elements for Challengers to triumph. That’s the philosophy, here’s the creds: 250+ employees between NYC & LA; 6 agency leaders with decades of tenure; a pile of awards from the likes of the Mannys, MM&M Awards, OMMAs, and Clios;

an industry‑leading commitment to diversity and inclusion (with a Med Ad News D&I Champion nod to match); and a President who dared to be quoted as saying, “We celebrate people who stand up and say, ‘You know what? This is dumb.' Damn straight.”

We’re Heartbeat, the marketing agency for Healthcare Challenger Brands and the brave clients behind them. And hopefully you’re our next Associate Director, Production helping us to deliver game‑changing campaigns for consumers & HCPs.

Read on to learn more about what qualities we’re looking for in a new member of the crew and why you’re gonna dig working with us.

Our Team Is Looking For Someone Who Brings Lots Of Laughs And No Ego. We’re a Team That Loves To Share Memes, Successes, And Processes That Help Us Learn From Failure (and It’s OK To Fail If We All Walk Away Knowing More Than We Did). Beyond That, Here’s How You’ll Make Your Mark

• Leading tactical planning and SOW development
• Managing 1-4 direct reports
• Process improvements and applications
• Client and vendor communication
• Team and client health oversight
• Conflict resolution
• Client rec sheet ownership in collaboration with business manager

Associate Director, Production is where you’ll start, but we’re always planning for where you’ll go. Our Associate Directors are all expected to hone skills that will help build on their careers. Those skills include:

• Building high performing teams
• Conflict resolution (internal and client)
• RFP ballpark development
• Managing direct reports and mentoring non direct reports
• Building your team’s best practices documents
• Greater responsibility maintaining team and client health
• Collaborating with the Director of Production on staff planning and forecasts

Hell yes, I want to do all of that. But tell me more about Heartbeat…

Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we’ve been named a 4‑time “Best Place to Work” by AdAge and MM+M and a “Diversity & Inclusion Champion” by Med Ad News .

Across 5+ years of experience, you know what it takes to slay Project Management. These are the core skills you’ve totally nailed:

• Scope development
• Template development
• Process improvements and applications
• Mentoring producers and team members
• Client and vendor communication
• Team building and leadership skills
• Owning anywhere from 2-5 high‑profile projects at a time, along with your standard run of projects

• Empowering Challenger Brands:
  We work with marketers who have big mountains to climb and the ambition to make it happen. As their sherpa and sidekicks, we must relentlessly deliver on our core values: insightful, inventive, and courageous.
• Being the Best Place You’ll Ever Work:
  This isn’t all pool tables and Bagel Fridays — it’s about giving you the support to do and be your best. Examples include the ability to work wherever (forever), unlimited PTO, and self‑care stipends. We also…