Client Service Supervisor- Device Maintenance

About the Role

Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction.

Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

• Production and Workflow — Monitors and ensures compliance with established workflow processes and procedures. Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines. Supervises efficient and economical utilization of equipment, materials and labor.
• Supervision and Employee Relations — Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel. Determines developmental goals and conducts periodic performance reviews with direct reports.
• Client Relationship Management — Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings. Resolves complaints escalated by the customer or other end users in a timely manner.
• People Management and Development — Ensures effective performance management with direct reports and oversee the overall process. Ensures effective two-way communication with direct reports and within area of responsibility.
• Equipment Knowledge and Care — Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturerc3s specifications. Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
• Administration and Reporting — Maintains targeted levels of profitability. Manages and controls inventory and assets.
• Results Expected — Responsible for maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

• Anticipated annual rate for this role: $66,300 - 68,700/year
• Various locations in Manhattan & The Bronx
• Requires 5 years of related experience and management of two or more regular full-time employees; bachelor7s degree in a relevant field preferred.
• Associates degree or equivalent required.
• Strong customer service and communication skills are required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers7 premises.
• Single Site Responsibility may require minimal travel (valid driverc3s license and acceptable driving record necessary).
• Multiple Site Responsibility may require up to 15% travel (valid driverc3s license and acceptable driving record necessary).
• Must be able to lift up to 50lbs.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and connect with us on Linked In at

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