Medical Director - Queens, NY

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

To achieve our vision, Bond Vet is currently seeking a Medical Director to help lead the medical operations of the Clinic.

The Medical Director ensures patients receive a high standard of care and that Clinic team members work collaboratively in a positive workplace environment. The Medical Director is client-oriented, an excellent communicator and a natural mentor to all members of their team.

The Medical Director partners with their Clinic Manager and reports to the Regional Director of Operations to ensure the holistic success of their Clinic.

In addition to these leadership duties, the Medical Director fulfills the responsibilities of an Associate Veterinarian.

• Ensures the delivery of the highest quality (safe, effective, patient and client centered, timely, efficient and equitable) veterinary care by all team members
• Mentors and develops Associate Veterinarians to be their best through side-by-side coaching, feedback sessions and regular case discussions
• Participates in a Performance Improvement Process to address performance issues if and when they arise within their team, thereby maintaining a high performing team
• Organizes and conducts regular doctor and team meetings to foster and strengthen positive hospital culture
• Acts as a thought partner and contributes to the development of new practice protocols and guidelines and implements them in an efficient and engaging way
• Partners with Clinic Manager in delivering an excellent client experience including the handling of client complaints when applicable
• Participates in talent acquisition efforts for Doctors and, when appropriate, support staff to ensure the recruitment of the highest caliber of veterinary talent
• Creates and maintains the Clinic Doctor Schedule to balance the needs of the hospital and of their Associate Veterinarians
• Acts as an ambassador of Bond Vet within the veterinary community and the public at large

• Adaptable
  : A lifelong learner who is continuously developing the skills and perspective required to meet the needs of the team and hospital.
• Business acumen
  :
  Comfortable with financial conversations and how good business is related to good medicine
• Client Focused
  :
  Acts with both external and internal Customers in mind. Uses Client feedback to improve service
• Communication Skills
  :
  Communicates clearly in both verbal and written formats
• Conflict Management
  :
  Doesn’t shy away from healthy conflict and can settle disputes equitably
• Developing Direct Reports
  :
  Has an awareness of the aspirations and development goals of those on their team and can push them to take on challenging tasks and assignments to support their growth
• Directing Others
  :
  Sets clear expectations and distributes workload in a way that is equitable and challenging and maintains communication about work and results
• Drive for Results
  :
  Takes initiative. Can be relied upon to meet or exceed objective goals. When something is not working well, able to take the lead in troubleshooting/working on solutions as well as contacting the next level up for help.
• Effective Teambuilder
  :
  Blends individuals’ strengths and creates a strong Team spirit. Frames success in terms of the whole Team. Fosters openness and a sense of belonging
• Hiring & Staffing
  :
  Is effective at evaluating potential candidates and selects only the strongest fits for the organization
• Managing Vision & Purpose
  :
  Communicates vision in a way that is inspiring to those on their team. Breaks larger goals into chunks to celebrate and encourage progress and momentum. Understands what motivates the members of their team and uses this knowledge to create a climate of excellence
• Peer Relationships
  :
  Is able to quickly build strong relationships with…