Sr Director Team - Services

ORGANIZATION SUMMARY

Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work;

employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

The Senior Director of Housing oversees the planning, development, and management of housing programs and services for individuals with intellectual and developmental disabilities (IDD). This role ensures the delivery of safe, supportive, and inclusive housing environments while promoting independence and community integration. The director collaborates with stakeholders, manages budgets, supervises staff, and ensures compliance with local, state, and federal regulations.

• Work in partnership with the Senior Vice President of Housing to design a strategic plan for OPWDD housing division that includes goals that are data driven and focused on enhancing quality of care and access to care.
• In partnership with the Senior Supervisors/Residential Supervisor/Operations Director oversees the day-to-day operations of IRA programs, ensuring seamless integration of health care services, behavioral health services and operational management to meet the needs of individuals supported.
• Provides direct oversight of the staffing budget and utilization of all assigned programs, ensuring that digital budgetary tools and systems correctly reflect the full-time equivalents required for each program.
• Work with all operating and other support divisions to design measurably effective strategies to evaluate the effectiveness of our service delivery.
• Work in partnership to the Operations Directors to create a plan and supervise non-clinical staff to ensure the highest standard of care in residential settings, including individualized support, behavioral health and healthcare conditions, and implementation of necessary interventions in timely fashion.
• Ensure all program activities are compliant with OPWDD regulations, licensing requirements, and funding guidelines, with a focus on operational excellence.
• Conduct reviews of all systems within a residential program as outlined by OPWDD and ensure compliance and accuracy.
• Collaborate with clinical teams to ensure appropriate interventions are in place whenever there is a change in health status and/or behavioral status.
• Supervise and mentor a multidisciplinary team of direct care staff and program managers, ensuring they have the tools, knowledge, and training to provide high-quality, person-centered care to residents.
• Foster a clinical environment that values continuous learning improvement, evidence-based practices, and collaborative and integrated care.
• Ensure programs hold regular staff training and professional development programs.
• Collaborate the stakeholders such as families, Care Manager and external medical provider and design a shared vision around quality service for those we support.
• Ensure that the teams are focused on involving our men and women in decisions (as best to their capacity) in decisions pertaining to their life goals.
• Conduct monthly (at a minimum) face to face supervision of Operations Director and provide constructive feedback based on the performance.
• Conduct annual performance appraisal of all direct reports reflecting accomplishments and goals for the following year.
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Oversees the daily operations of residential programs, including staff supervision, training, and performance evaluations as needed.
• Ensures compliance with regulatory requirements and accreditation standards.
• Collaborates with families, caregivers, and external…