Field Service Technician

** Lone Horse Ventures is a Recruitment agency working on behalf of our client, an industrial automation firm in the pharmaceutical industry**

** This is a high-travel position - 12 days travel and 2 days home. Travel is mainly the domestic US, with a small amount of international. You do not need to live in NY. You can live anywhere in the contingent 48 mainland United States. Most work is from mid-continent to the East Coast.**

** This is a direct hire role (not contract) with 1.5x overtime and 2x overtime on Sundays**

• Perform preventive maintenance on freeze-drying equipment installed worldwide, ensuring safe and efficient operation.
• Troubleshoot system errors and failures, identify root causes, and implement corrective actions to restore equipment functionality.
• Support equipment commissioning and, when not in the field, assist with production, testing, and customer service tasks.
• Complete and manage documentation and computer records required for service execution and quality tracking.
• Remain available for on-call support as required by service agreements.
• Represent the company professionally at customer sites with punctuality and appropriate conduct.
• Develop and maintain positive customer relationships to ensure satisfaction and service excellence.

• Technical certificate in electro-mechanical or process disciplines, or associate degree in a technical field with 3–5 years of experience in installation, commissioning, and maintenance of industrial equipment, or equivalent hands‑on technical experience. This is junior‑higher mid‑level work.
• Available to travel up to 12 days on, 2 days off, including internationally.
• Understanding of control systems using PC and PLC architectures.
• Experience in the maintenance of complex industrial equipment.
• Ability to read and interpret mechanical and electrical drawings to support field troubleshooting and service activities.
• Strong organizational skills and ability to manage workload independently.
• Excellent communication and customer‑facing skills; ability to represent the company positively at customer sites.

• Experience supporting the installation, commissioning, and maintenance of complex industrial equipment.
• Ability to troubleshoot equipment issues independently under time constraints.
• Willingness to travel extensively and provide flexible on‑call support as required.
• Strong commitment to delivering high‑quality service and maintaining positive long‑term customer relationships.