HN- Head Housekeeper - Upper West Side

Overview

A client on the Upper West Side is seeking an incredible Head Housekeeper for their residence. Their current Head Housekeeper has been with them for 20 years and is retiring at the end of 2026 so the family will be taking their time to hire the perfect fit for this role and the candidate to hire will be trained over the next year to work alongside the current HH.

The role begins as soon as the perfect fit is found. They are seeking longevity for this role, the candidate to hire must have long tenure in former roles as outlined on resume. The schedule will be Monday through Friday for approximately 50 hours a week. The hours are generally Monday through Thursday from 9:30am-7:30pm and Fridays can end a bit sooner.

There will be approximately 2 days a week in which the HH will stay past 8pm. The family has a total of 5-6 housekeeperson staff and there are generally 3-4 housekeepers in the home at one time. The HH will be present with 2-3 other housekeepers at any given time and always at least 1 other housekeeper. The home is approximately 10,000 sq.

ft. with 4 bedrooms and 8 bathrooms.

• General housekeeping (including deep cleaning, floors, etc.)
• Coordinating other housekeepers; please note this role involves doing the cleaning and working with/alongside the other housekeepers and not being over them as they want someone hands‑on with cleaning and recognized as the Head Housekeeper, but there will be no scheduling or checking the other housekeeper's work per se. With this role there are more responsibilities than another regular housekeeper and more interaction with the family, but not necessarily managing the staff but more so oversight.
• No laundry at this time, but must be able to do a load of laundry if needed
• Cooking; they have a Chef 3x/week but the HH will help cook dinner or order dinner on the days when the Chef is not there. Must know how to cook items such a roasting a chicken, preparing vegetables, basic skills in the kitchen but they are not expecting gourmet meals. However, they cannot have a novice cook or someone with no cooking abilities.
• Watching children when necessary (their ages are 13, 17, and 19)
• Pet care as needed as there are 3 French bulldogs each under 30 lbs.; they have a dog‑walker but sometimes the housekeepers walk the dogs if needed, take the dog(s) to the veterinarian if needed, and feed the dogs.
• Shopping to keep items in stock (including groceries, linens, cleaning supplies, personal products).
  
  Note:
  
  the Chef just buys the food the Chef is cooking, but the HH stocks all of the other groceries.
• Additional responsibilities involve being available for whatever the family needs that day
• This role is for just the 1 residence, however, there could be some travel involved if needed and depending on the candidate to hire as they also have homes in Los Angeles, Aspen, and the Hamptons, but they have full staff in those places. If needed to ravel, it would be secondary support staff, but the candidate to hire should be open to travel and available to travel as needed.
  
  The children are still in school so travel is on the school schedule (2 months Summer in the Hamptons and school breaks in CA or Aspen).

• Spanish‑speaking is a strong preferred bonus
• Driver’s license is a bonus so the HH can go to store and shop (I.E., if in the Hamptons)

• The ideal candidate will be able to multitask, communicate well, and is very organized
• Have the initiative to know what is needed without direction
• Have a fast and efficient work ethic
• Possess a high level of attention to detail
• Polite, energetic, and professional with good verifiable references
• This role involves oversight of the other housekeepers so the candidate to hire must display strong leadership skills
• There is a lot of interaction directly with the family so the children will ask for things specifically from each person on the staff, so must be comfortable with children and communicating with the children (ages 13, 17, and 19)
• They have a pretty big team of people (chefs, property managers, nannies, assistant, etc.) and the HH must be comfortable working with a large team and communication needs to…