Outbound Logistics & Wholesale Account Manager

Outbound Logistics & Wholesale Account Manager

Founded in 2017 by Josh Goot and Christine Centenera, WARDROBE.NYC is the world’s leading luxury essentials concept. Born as a radical new alternative to the fashion system, WARDROBE.NYC aims to address the relentless design, production, and consumption cycle endemic to the industry.

Inspired to create the ultimate wardrobes for those with shared values and aesthetic, Josh & Christine created a timeless and honest expression of what luxury dressing can be.

WARDROBE.NYC represents practical urban minimalism — crafted with the finest Italian textiles and made in Europe. “Our experience in the industry has led us to think about a better and more egalitarian way to practice the elements of design and communication that we love, and at the same time, improve the business model so that it's more efficient and less wasteful.”

The Outbound Logistics & Wholesale Account Manager is responsible for the end-to-end coordination of wholesale order fulfillment, outbound logistics operations, and communication with global wholesale partners. This role works cross-functionally with Production, Finance, E-Commerce, and Wholesale to ensure accurate allocations, on-time deliveries, and optimized logistics performance across all 3PL partners.

• Analyze and supply freight costs for costing in advance of market seasons
• Enter and verify all HTS codes in Style Manager
• Generate UPCs once styles are confirmed
• Coordinate warehouse transfers (both physical and virtual) to optimize inventory positioning across locations and fulfill wholesale orders from stock on hand

• Communicate shipping schedules to wholesale accounts to support timely routing
• Apply strategic logic to allocate and fulfill orders across all 3PL locations
• Coordinate all routing activities for wholesale partners shipping from Bergen US + Bergen NL
• Provide all necessary shipping documentation to facilitate smooth account routing and handoff

• Communicate shipping schedules to wholesale accounts to support timely routing
• Notify the Wholesale Director of any short ships, delays, or fulfillment risks
• Escalate to Wholesale Director when direct buyer communication is required
• Maintain strong communication and work efficiently to support operational excellence for internal teams, 3PLs, and wholesale partners

• Optimize freight costs and carrier selection
• Reconcile freight bills and import entries, ensuring timely handoff to Finance
• Ensure compliance with VAT regulations for all shipments through the Netherlands
• Notify team of 'preferential origin' documentation for EU-destined goods
• Monitor shipment tracking and maintain transparent communication regarding shipment progress
• Monitor and improve 3PL service levels using WMS/RLM data, partnering with Bergen and other logistics providers to drive continual SLA performance improvements

• Issue deposit invoices to wholesale accounts according to trade terms
• Issue pre-ship invoices to wholesale accounts according to trade terms
• Communicate with customers directly for payments
• Coordinate with Hilldun to manage credit approvals and disputes for factored accounts

• Prepare season-end summaries of total invoicing, credits, and discounts
• Prepare end-of-month inventory reports and collaborate with Finance on fulfillment status for invoicing, cash‑flow forecasting, and month-end needs

• Operations Director

• Wholesale Director

• 4-6 years of experience in logistics, operations, or supply chain with +4 years with luxury fashion or DTC brands
• Experience working with wholesale accounts, direct‑to‑consumer business models and 3PL providers
• Experience and knowledge of international shipping procedures, VAT regulations and international trade compliance (EU focus preferred)
• Understanding of HTS codes and customs documentation
• Experience with ERP systems, especially RLM, and WMS, especially Bergen Logistics
• Advanced Excel skills for analysis and reporting
• Exceptional attention to detail and meticulous approach to data management and process execution
• Strong analytical skills with ability to identify discrepancies and errors
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Problem‑solving mindset with ability to elevate issues appropriately
• Generous Paid Company Holiday & Time Off plans
• Health Insurance (Medical, Vision, and Dental)
• Employee Clothing Allowance
• Salary ranges from $75k/yr - $95k/yr based on relevant skills and experience
• Performance Bonus

Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industry: Retail Apparel and Fashion

Wardrobe.

NYC is an equal opportunity employer committed to diversity and inclusion in the workplace.