Team Leader, FNOL Claims Operations

Location: New York

# Team Leader, FNOL Claims Operations Team Leader, FNOL Claims Operations Salary $74000 - $87000

Location New York, NY, USA Contract Permanent Industry Underwriting  & Claims---Contact Sunil Talati Sunil.

Talati

A leading commercial insurance carrier is looking to make a leadership hire in their Claims Operations team. As the Team Leader, FNOL Claims Operations you will lead a team of 2 and be responsible for driving first notification of loss and claims operations strategy & performance. You will ensure customers receive the highest level of customer care and ensure claims operations process is efficient.
** Key Experience Required
*** Previous experience supporting claims operations, including FNOL intake, payment processing, and related administrative functions. Extensive First Notification of Loss experience essential
* Leadership experience preferred but other senior technical experience considered
* Highly organized with strong time management and prioritization skills, and a consistent focus on accuracy and detail.
* Proven ability to manage a high volume of work while maintaining exceptional quality standards.
* Clear, professional verbal and written communication skills, with the ability to interact effectively across teams.

This role can be hybrid from NYC or NJ with a salary up to $87,000 + 15% annual bonus.## Team Leader, Claims Operations – Insurance Industry### Our Client:

We are thrilled to represent our esteemed client, a distinguished leader in the insurance sector, renowned for their commitment to excellence and innovation in service delivery. As they continue to expand their operations, they seek a dynamic and experienced individual to join their team as a Team Leader in the Claims Department.### Role & Responsibilities:
* Lead and manage the Claims Operations team to ensure efficient and effective handling of claims.
* Develop and implement strategies to enhance the claims process, focusing on optimizing customer satisfaction and operational efficiency.
* Monitor team performance and provide regular feedback to ensure adherence to set standards and objectives.
* Collaborate with other departments to streamline processes and improve service delivery.
* Facilitate training sessions for team members to ensure a high level of competency and knowledge in handling claims.
* Handle complex claims cases and provide support in dispute resolution.
* Prepare and analyze reports on team performance and claims trends to guide future improvements.### Key

Skills:

* Profound knowledge of claims operations with a proven track record in the insurance industry.
* Outstanding leadership abilities with experience in team management and staff development.
* Strong analytical skills with the ability to interpret data and reports for decision-making and strategic planning.
* Excellent communication skills, capable of engaging effectively across all levels of the organization and with external stakeholders.
* Proficiency in using claims management software and tools.
* Commitment to providing exceptional customer service and maintaining high standards of professionalism.

Note:

This is a permanent position in the Claims Department.
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