Senior Claims Specialist, Cyber

Senior Claims Specialist - Cyber

United States

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. We focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service and colleague development. We build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

AXA XL provides cyber insurance and technology professional liability on an open brokerage basis to start-up firms all the way up to the Fortune 500. As digital threats grow more sophisticated, our focus on innovation by providing tailored solutions to complex risks has earned AXA XL a reputation as an industry leader. Data breaches threaten the security of financial, customer, employee and other proprietary data, and a cyber-attack can disrupt a company’s operations.

We have an exciting opportunity for a Senior Claims Specialist - Cyber to join a dedicated professional claims counsel team in a rapidly growing and dynamic segment.

What will your essential responsibilities include?

• Managing assigned complex Cyber and Technology claims across multiple jurisdictions, setting the case strategy for these claims in partnership with the Cyber Practice Leader and Claims Management, and taking all available steps to achieve the optimal outcome.
• Independently manage caseload in all aspects within approved authority level. Responsibilities include, but not limited: initial claim evaluation, coverage analysis pursuant to AXA XL policies, underlying policies and any applicable other insurance, preparation of written coverage determination, initial and ongoing evaluation of liability, damages and appropriate reserves.
• Litigation management of Cyber and Technology Errors and Omissions (E&O) liability claims including: retention of counsel, strategy planning and analysis that may include alternate dispute resolution, direct negotiations and/or trial management.
• Developing and maintaining corporate client relationships, working closely with client in-house counsel establishing effective risk management strategy both on an individual case basis as well as on overall strategic planning towards mitigation of future claims.
• Maintaining expertise with the products, services, priorities and target markets to more effectively enable clients to uncover hidden cyber risks.
• Working with underwriters with respect to the creation and development of insurance contracts, products, and services.
• Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
• Coordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring we are providing the highest level of customer service.
• Responsive claims management in direct coordination with a diverse team of specialists: computer forensics, data breach notification and call center services, credit and , public relations and expert legal counsel.
• Identifying, monitoring, presenting and reporting on emerging liability and coverage trends.
• Handling calls on the AXA XL Data Breach Hotline.

You will report to the Claims Manager, Cyber.

We’re looking for someone who has these abilities and skills:

• A Bachelor’s Degree and a Juris Doctor (J.D.) are required.
• Advanced legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role. Technology / Cyber sector, and/or insurance coverage experience is highly preferred.
• A robust background in the following areas of insurance and claims coverage law are highly coveted:
  Cyber & Technology, Privacy and Data Breaches, Libel & Slander, Trademark, Defamation, Media with prior handling of matters involving Errors & Omissions Professional Liability Claims.
• Exceptional organizational and time management skills with the ability to perform accurate mathematical calculations.
• Effective collaborative skills in a fast paced team-centric environment with the ability…