Claims Service Representative; Entry-level

Claims Service Representative (Entry-level)

Join to apply for the Claims Service Representative (Entry-level) role at Utica National Insurance Group

The Company

At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an “A” rated, $1.7B award‑winning, nationally recognized property & casualty insurance carrier. Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago.

What You Will Do

This is an important claims support role that helps keep our claims processes efficient, organizing and moving. With skills in detail orientation and organization, you will sort and index claims‑related documents on a daily basis so our claims adjusters can begin their work in servicing our customers. Other administrative tasks will be assigned to help you learn, grow, and develop into the role.

This is your opportunity to begin your career in the insurance industry!

Key Responsibilities

• Process billing invoices.
• Complete any necessary forms and letters to be sent to relevant parties as requested by the Claims Adjuster.
• Request and obtain relevant documentation for a claim as requested by the Claims Adjuster and ensure timely follow up.
• Mail and print letters, files, and other relevant claims documents.
• Perform work within vendor web portals.
• Perform research while working exception reports.
• Complete all required internal claims reports timely.
• Perform financial transaction job tasks.
• Manual Exception check handling.
• Update vendor file with new vendors or updates to existing vendors.

Additional Responsibilities

• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

What You Need

• Associate’s degree preferred or equivalent experience.
• 2 years working in a Claims environment preferred, but not required.
• Ability to work on site at our New Hartford, NY location.

Salary range

$34,000 – $40,900 per year

Final salary will be based on experience, location, education, certification(s) or additional qualifications, and scope of responsibilities within the role.

Benefits

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a comprehensive benefits plan for full‑time employees that includes the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (including annual Company financial contribution and discretionary Profit‑Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company‑Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits – Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal,  Protection, Pet Insurance
• Student Loan Refinancing Services
• Membership with Back‑up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs

Additional Information

This position is a full‑time hourly, non‑exempt (overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

Entry level

Full‑time

Finance and Sales

Financial Services, Insurance, and Technology, Information and Internet

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