Claim Specialist- Workers

Claims Specialist - Workers Compensation

Exton, PA;
Los Angeles, CA;
Walnut Creek, CA;
Atlanta, GA;
Chicago, IL

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at

Active direction of high‑value workers’ compensation claims venued throughout the United States for assigned clients in our US Risk Management, Construction Primary Casualty, or other supported underwriting teams.

• Effectively coordinate coverage referrals and compliance related issues with Third Party Administrators ("TPAs"), Claim Management, and our Compliance Department.
• Provide oversight, guidance, and direction to TPA claim adjusters in accordance with AXA XL best practices on all major phases of claim handling including coverage, investigation, compensability, medical management, disability management, evaluation/reserving, recovery, and resolution.
• Collaborate with business partners, as appropriate, on claim management and strategy to help deliver the optimal outcomes and ensure, to the extent possible, that we are in alignment on our evaluation of the exposure and strategy to resolve claims.
• Collaborate and consult with internal claim resources such as regional practice leaders and claim legal attorneys to ensure the most optimal outcome and mitigate claim expense.
• Perform claim account management for assigned clients to communicate claim issues and results, participate in the TPA audit process, and collaborate on technical and service issues relating to the TPA performance and the client.
• Collaborate proactively with internal and external stakeholders regarding claim experience, results, and trends.

You will report to the Workers’ Compensation Claims Manager – TPA.

• Claim handling experience involving high value/complex claim management and litigation management.
• Multi‑jurisdictional (U.S.) experience.
• Demonstrated expertise in designated line(s) of business:
  Workers’ Compensation.
• Ability to positively influence external relationships. Coaches, sets expectations, evaluates, and holds people accountable for delivering.
• Excellent verbal and written communication skills.
• Demonstrated negotiation skills.
• Effective organizational and time management skills.
• Demonstrated strategic thinking and a mindset for continuous improvement of internal processes and positive development of external relationships.
• Effective teamwork and collaboration skills to effectively partner with Regional Practice Leads, Claim Legal, TPAs, and clients to produce desired outcomes, as well as with other internal and external stakeholders such as brokers, actuaries, ceded reinsurance staff, and underwriters to communicate claim results and experience.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one another – and our business – to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family‑friendly leave benefits.
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