Senior Business Analyst - Professional Services; Enterprise Digital Program

Overview

Senior Business Analyst – Professional Services

(Enterprise Digital Enablement Program)

Location:
New York City (Hybrid: in-person + remote days)

Type:
Full-Time

About the Role

We’re looking for a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects. You’ll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs.

This role is perfect for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and has strong experience across enterprise programs.

• Lead discovery sessions with business owners, SMEs, and end-users to gather requirements.
• Analyze business processes, pain points, and operational workflows to identify improvements.
• Translate business needs into detailed functional specifications, user stories, and acceptance criteria.
• Map current-state and future-state processes and create the documentation that supports them.
• Ensure traceability between business requirements, functional specifications, and delivery tasks.

• Work with product managers, architects, and developers to shape feasible, scalable solutions.
• Clarify requirements during design and build; remove ambiguity and ensure alignment.
• Participate in sprint planning, backlog prioritization, and refinement ceremonies.
• Review functional deliverables, test scenarios, and validate that solutions meet requirements.
• Support UAT planning, test execution, defect validation, and readiness sign-off.

• Serve as a bridge between business teams and technical teams, ensuring smooth communication.
• Build strong relationships with leaders, champions, and operational teams.
• Facilitate workshops, demos, and review sessions with cross-functional stakeholders.
• Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences.

• Analyze data to validate assumptions, identify gaps, and refine business requirements.
• Define KPIs and success metrics that align with business goals.
• Support reporting and dashboards by specifying data needs and validation rules.

• Contribute to roadmap planning and dependency assessment.
• Help ensure timelines, scope, and quality standards are respected.
• Flag risks, issues, and design decisions early and clearly.
• Maintain and structure the functional backlog, including prioritization and documentation.

• Work under the direction of the PM/Proxy Product Owner to align delivery priorities, sprint scope, and backlog sequencing with project timelines and client commitments.
• Partner with the PM/Proxy PO during solution design reviews to validate feasibility, assess impact, and flag risks or dependencies early in the process.
• Support the PM/Proxy PO in specification review and validation cycles, ensuring JIRA user stories comply with specification templates and are delivery-ready.
• Coordinate with the PM/Proxy PO on client-facing specification validation sessions, ensuring alignment between technical architecture, KPI logic, and final UI/UX.
• Provide the PM/Proxy PO with clear, timely inputs on sprint readiness, effort estimation, and delivery risks to enable informed planning decisions.
• Collaborate with the PM/Proxy PO and delivery leads on go-live readiness, production release validation, and post-deployment support coordination.

• Execute functional configurations within the platform based on validated specifications and user stories.
• Configure workflows, business rules, KPI logic, gamification parameters, and user-facing experiences aligned with the solution design.
• Collaborate with Data Integrators and TAMs during the technical and functional implementation phase to ensure delivery quality and completeness.
• Own the end-to-end functional setup of delivery packages, ensuring configurations match approved specifications before moving to QA.

• Lead internal QA/UAT cycles by cross-validating…