Summer Intern - ServiceNow NY

Overview

Empower. Unite. Care.

Metro Plus Healthis  committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Metro Plus Health provides  the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, Metro Plus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, Metro Plus Health network  includes over 27,000 primary care providers, specialists and participating clinics.

For more than 30 years, Metro Plus Healthhas  been committed to building strong relationships with its members and providers.

The Service Now Summer Intern will support the Service Now team by executing testing activities, creating documentation, building dashboards and assisting with workflow and requirements management. The Service Now Summer Intern will gain hands-on experience across the platform.

• Execute functional, regression, and user acceptance testing for Service Now enhancements and workflows.
• Document defects, test results, and retesting outcomes.
• Create and update workflow documentation, requirements, knowledge articles, and user stories.
• Develop user-friendly job aids and how-to guides.
• Support requirements gathering and workflow mapping with business analysts.
• Build or update dashboards in Service Now
• Assist in the completion of KTLO tickets submitted and assigned to the Service Now team

9:00 AM- 5:00 PM

• Actively pursuing a Bachelor’s Degree in Information Systems, Computer Science, Business, or a related field.
• Strong written communication and documentation skills.
• Exhibits ability to learn new technology quickly and apply problem solving skills.
• Proficiency using Microsoft Office products (Teams, Outlook, Word, Excel, Visio, SharePoint, One Drive, etc)
• Interest in ITSM, workflow automation, or SaaS platforms.

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication

#LI-Hybrid #MPH
50