Content Strategist; Hybrid

Job Type: starts on 6-month W2 hourly contract (potential to extend/convert)

Compensation Range: $50-60/hr

Benefits: health/vision/dental, 401k, and more ((Use the "Apply for this Job" box below).)

On behalf of our financial services client, we’re looking for an experienced UX Content Specialist to join their Payments Onboarding team. The Content Specialist influences and executes the strategic vision for client onboarding experiences across Commercial & Investment Bank payment platforms. You will create consistent, user-centered content for application flows, activation journeys, help documentation, and educational materials that align with established standards and governance frameworks.

You will collaborate with the Content Design Lead for Payments Onboarding and cross-functional partners to deliver seamless onboarding experiences while contributing to the development of scalable content patterns and self-service resources.

• Design and write clear, concise content for onboarding flows, including application forms, welcome messages, support content, and error messaging
• Create consistency across platforms by helping to establish and apply onboarding-specific style guides, content patterns, and design standards
• Develop help articles, FAQs, tooltips, and educational content that support clients through onboarding and activation
• Ensure all content adheres to accessibility standards, plain language principles, and regulatory requirements
• Identify opportunities to create reusable content patterns and components across payment platforms
• Document content decisions and rationale to build institutional knowledge and support governance frameworks
• Contribute to the development and refinement of style guides and content standards
• Participate in content audits to identify inconsistencies and improvement opportunities

• Partner closely with the Content Design Lead to align work with strategic priorities
• Collaborate with product managers, designers, developers, and business partners to understand requirements and constraints
• Guide content through product review, legal/compliance approval, and accessibility validation processes
• Participate in design critiques, content reviews, and team workshops

• Conduct content testing and incorporate user feedback to refine onboarding experiences
• Leverage AI tooling and emerging technologies to enhance content creation and optimization
• Stay informed on industry best practices in application design and financial services content
• Contribute to team processes, templates, and self-service resources

• 5+ years of experience in content design, UX writing, or related fields
• Proven experience designing application and onboarding flows for digital products
• Strong portfolio demonstrating ability to create clear, user-focused content for complex experiences
• Experience working within established design systems and content standards
• Track record of successful collaboration with product and technology teams
• Exceptional UX writing skills with ability to simplify complex concepts and processes
• Systems thinking mindset with ability to see connections across experiences and identify patterns
• Strong facilitation and presentation skills with ability to drive alignment across diverse groups
• Excellent stakeholder management and relationship-building capabilities
• Strategic thinking balanced with attention to detail and execution excellence
• Proficiency with design and collaboration tools (AEM, Figma, Lucid, Confluence, Miro, etc.)
• Self-directed with strong project management and prioritization skills
• Comfortable with ambiguity and able to navigate complex organizational dynamics

• Experience in payments, financial services, banking, or merchant services industries
• Knowledge of B2B or enterprise application and onboarding experiences
• Background creating style guides, content standards, or design system documentation
• Familiarity with AI-powered content tools and workflow optimization
• Understanding of accessibility standards (WCAG 2.1 AA) and inclusive design practices
• Experience with compliance and legal review processes in regulated industries
• Knowledge of information architecture and content modeling
• Background working in agile or product operating models

• Bachelor's degree in English, Communications, Design, Human-Computer Interaction, or related field (or equivalent experience)

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual…