Senior Salesforce Analyst

Harlem Children's Zone (HCZ) — a world‑renowned education and poverty‑fighting organization based in New York — seeks an enthusiastic, dedicated, and mission‑aligned Senior Salesforce Analyst for the Research and Evaluation Department.

The Senior Salesforce Analyst will bring a passion for the mission of Harlem Children's Zone: break the cycle of intergenerational poverty with comprehensive, on‑the‑ground programming that builds opportunities for children and families to thrive in school, work, and life.

Harlem Children's Zone seeks a Senior Salesforce Analyst to join our Data Science team within the Research and Evaluation Department, reporting to the Director of Data Science. As a crucial team member, you will play a key role in shaping our Salesforce strategy, providing technical expertise, and ensuring the long‑term success of our Salesforce instance. The ideal candidate is a forward‑thinking individual with a solid technical background and experience in Salesforce administration and project management.

• A bachelor's degree in Business Administration, Information Systems, Computer Science, or a combination of relevant education and equivalent professional experience.
• Minimum of 5+ years of experience in Salesforce administration and development, with experience creating and implementing Salesforce data strategy, preferably at a non‑profit organization.
• Salesforce Apex Certification.

• Deep experience with Nonprofit Success Pack (NPSP) (required), Education Cloud, Marketing Cloud, Analytics Cloud, and Tableau CRM/Einstein Analytics.
• Expert‑level knowledge of current Salesforce features, roadmap, and emerging technologies.
• Advanced proficiency in creating complex flows, process automation, and workflow optimization; strong knowledge of Apex, SOQL, and Lightning Platform development.
• Experience with Salesforce implementation; familiarity with data modeling and object‑oriented design.
• Proven track record in data analysis, reporting, and dashboard creation with a focus on actionable insights.
• Strong project management and stakeholder management skills with the ability to lead cross‑functional initiatives.
• Excellent communication skills for both technical and non‑technical audiences, and a collaborative mindset.
• Strategic mindset with the ability to align technology solutions with organizational objectives and long‑term vision.

• Develop and communicate a strategic vision for HCZ's Salesforce architecture.
• Design and implement scalable and efficient solutions to address business needs, aligning with industry best practices and HCZ's mission, values, and goals, in collaboration with the Salesforce Administrator and internal/external stakeholders. Solutions should be oriented towards increasing automation, easing data entry, improving data quality, and reducing data storage.
• Utilize expertise in Salesforce administration, Apex, flows, and database management to implement and customize Salesforce solutions.
• Manage and lead complex projects related to Salesforce, from planning and execution to monitoring and closure.
• Collaborate with department heads and cross‑functional teams to identify project requirements, scope, and timelines.
• Ensure compliance with data privacy and security policies, including adherence to industry best practices, in collaboration with the Salesforce Administrator.
• Evaluate, select, and manage relationships with third‑party vendors and integration tools in collaboration with the Director of Data Science and support their integration into the Salesforce environment.
• Provide technical mentorship and guidance to the Salesforce Administrator and junior team members.
• Develop training materials and conduct knowledge transfer sessions.
• Stay current with Salesforce releases and industry best practices, sharing insights with the broader organization.
• Support day‑to‑day Salesforce administration tasks as needed, ensuring seamless operations.

• Monday through Friday, 9 AM – 5 PM.
• Hybrid (3 days in the office, 2 days remote).
• This is an exempt, full‑time position under applicable wage and hourly laws.

As a member of the Harlem Children's Zone team, you will join a…