Technology Support Technician

Position: TECHNOLOGY SUPPORT TECHNICIAN
Location: New Hartford

DEPARTMENT: Information Services

POSITION: Technology Support Technician

SUPERVISOR: Vice President of Human Resources and Information Technology

Duties:

Provides staff support services including printer and computer installation and maintenance.

Assists with creation and maintenance of computer and network accounts.

Assists with receiving computers, equipment and peripherals and ensure the proper intake procedures are followed.

Assists with configuration and deployment of computer hardware and peripherals.

Reports inoperable equipment and offers proactive solution.

Experience with Microsoft Office 365, Windows 10, and MacOS.

Familiarity with networking, telephony, and basic virtualization techniques.

Evaluates and recommends acquisition of computer hardware, software and peripherals to ensure agency goals are met.

Participates in the planning for and the installation of computers and accessory equipment such as terminals and printers.

Configures equipment and completes cable interfaces, referencing wiring diagrams and technical instructions and using special hand tools and testing equipment to validate proper performance.

Assists with start of day procedure where applicable and reports and anomalies to management.

Manages hardware and software inventory.

Maintains records on machine performance and contacts appropriate technical personnel in the event of machine or software malfunction.

Performs normal daily maintenance tasks, such as file backups and restoration and file reorganization as

required by the various application procedures.

Coordinates computer activities between the various departments.

May assign and control both individual user and equipment security by use of "sign on" procedures.

Provides phone and remote support for all users as needed.

Conducts high-level root-cause analysis for service interruption; recommends and establishes preventive measures.

Routinely completes Help Desk Tickets.

Ability to handle multiple projects simultaneously.

First level of response for telephone inquiries.

Crafts custom scripts, reducing requirement of human interaction or suggests scripts that can bring efficiencies.

Occasionally on call off hours.

Communicates effectively with Information Services staff and leadership to ensure smooth systems operation.

Excellent communication, problem-solving and organizational skills.

Assists in preparing narrative and statistical reports where necessary.

All other duties as assigned.

Bachelor's degree in Information Technology, Computer Science or related field or Associates in Information Technology and 1 year experience or at least 4 years hands on experience in related employment.

Successful Candidates are:

Experienced in Microsoft Office 365, Windows 10, and Mac OS

Familiarity with Networking, Telephony, and basic Virtualization Techniques

Able to handle multiple projects simultaneously

Possess good communication, problem solving, and organizational skills

Full Performance, Knowledge, Skills, Abilities and Personal Characteristics:

High customer service standards.

Ability to multitask.

Adequate problem-solving skills.

Time management skills.

Demonstrated ability to remain confidential of all employee and patient-related information.

Demonstrated understanding and implementation of the core values of the institution as it relates to the highest ethical standards.

Familiarity with Microsoft Office products.

Familiarity with proper Information Technology best practices.

Familiarity with Paycom employee/payroll system a plus.