Risk Management - Operations Manager – Risk - Vice President

Introductory marketing language

Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Appraisal Governance and Technology Program Manager in Corporate and Investment Bank Appraisal, you lead cross-functional initiatives that strengthen controls, modernize tools, and simplify processes. You partner with operations, technology, and analytics teams to deliver a clear roadmap and measurable outcomes. Together, we elevate valuation quality, risk management, and colleague experience while making it easier for us to serve customers.

• Own the appraisal technology roadmap and backlog; identify, prioritize, and deliver enhancements that improve efficiency and controls.
• Build and maintain reporting, procedures, and guidelines in partnership with operations, technology, and analytics stakeholders.
• Oversee audit readiness, legal-entity compliance, and technology control remediation with appraisal operations leaders.
• Drive solutions that support compliance with appraisal policies and applicable regulatory standards.
• Lead complex change initiatives from discovery through adoption, including communications, training, and stakeholder management.
• Prepare and support impacted teams; coach managers and staff through process and tooling changes.
• Keep critical documentation current and accurate; map and optimize process flows across time zones.
• Coordinate cross-team routines; track tasks and dependencies with analytics and system administration partners.
• Monitor outcomes and metrics; escape risks and issues proactively.

• 10 years of experience in commercial real estate operations support, governance, process design, or policy and procedure development
• Demonstrated ability to collaborate, influence stakeholders, and resolve challenges
• Strong technology aptitude with experience managing product roadmaps and change across multiple tools
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Proven ability to deliver results in dynamic, deadline-driven environments
• Strong organizational skills with the ability to manage multiple priorities
• Team leadership experience
• Proficiency with Microsoft Word, Excel, PowerPoint, and Visio

• Bachelor’s degree in business, real estate, finance, or a related field
• Experience in appraisal operations or valuation services within a financial institution
• Familiarity with regulatory standards governing appraisals and valuations
• Experience with enterprise audit, control, and compliance processes
• Experience leading cross-functional technology implementations
• Exposure to data and analytics tools for performance reporting
• Experience supporting global teams across multiple time zones