Securitized Products Production Management Senior Associate
Listed on 2026-03-11
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IT/Tech
IT Support, Cloud Computing
Exciting opportunity to join a brand new Technology Application Support team for the Residential Structured Financing business. Based on the trading floor in our midtown Manhattan offices, you will be providing application support coverage for a range of technology platforms powering this industry-leading franchise. The group is organizationally a part of our Securitized Products Trading business within Markets Trading.
As a Technology Support III team member in Corporate Investment Banking Markets, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud with Associate or higher qualifications (in AWS, Azure etc.)
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