Information Technology Support Technician

Hybrid/On-Site Support Across Multiple Offices in NYC & NJ

We are seeking a motivated IT Support Technician with 1–3 years of hands‑on experience to provide technical support across our multi‑entity organization. This role involves a blend of hardware setup, software support, basic networking, and on‑site assistance across several office locations. The ideal candidate is proactive, detail‑oriented, and comfortable interacting with employees at all levels.

• Set up, configure, and maintain workstations, laptops, peripherals, and office hardware
• Perform basic hardware assembly, including building or upgrading computers when needed
• Provide on‑site technical support across our Millburn, Matawan, and NYC offices
• Troubleshoot issues related to operating systems, common software applications, and user accounts
• Assist with WiFi/network connectivity, VPN setup, and general networking support
• Support user onboarding: account creation, permissions, and software installation
• Handle equipment moves, light physical tasks, and office tech logistics
• Maintain accurate documentation, ticket updates, and hardware inventories
• Collaborate with internal teams to support IT projects and system improvements
• (Optional/Preferred) Assist with basic Python scripting, automation tasks, or network configuration

• Perform routine updates, plugin reviews, and user/access changes
• Assist with troubleshooting portal login and permission issues
• Coordinate with external developers when issues require escalation

• Excellent interpersonal communication and customer service skills
• 1–3 years of IT support, help desk, or technical operations experience
• Strong understanding of PC hardware and troubleshooting techniques
• Working knowledge of Windows, Mac, and Linux systems
• Familiarity with enterprise networks (CCNA / Network+ a bonus)
• Ability to perform light physical work (e.g., moving computer equipment, running cables)
• Reliable transportation and ability to travel to multiple office locations as needed
• Bonus skills:
  Python, Power Shell, or Bash scripting

This role provides the opportunity to support a dynamic, high‑growth, multi‑entity organization with exposure to diverse systems, trading environments, and modern IT infrastructure. You’ll gain hands‑on experience across hardware, networking, and systems support while contributing directly to smooth business operations.