Global Service Delivery Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-03-10
Listing for:
Stefanini, Inc
Full Time
position Listed on 2026-03-10
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: New York
Join us to co-create solutions for a better future! Job Details Management
Global Service Delivery Manager I – New York, NY
Posted: 12/12/2025
Remaining Positions: 1
Job Responsibilities:- Act as Single Point of Contact (SPOC) for client(s)
- Responsible for day-to-day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
- Provide leadership, direction, and coach/mentor team
- Implement, monitor and adhere to Best Practices
- Implement process improvements
- Manage Scope of Work and Change of Scopes
- Assist with new launches or new business with client(s)
- Assist with invoicing
Job Requirements Details:
Skills, Licenses, Knowledge, Education and Training Requirements:
- Bachelor"s degree or four‑year equivalent preferred
- Minimum of 2–3 years experience working in IT or BPO management role or some combination of 2–3 years in IT or BPO operations
- In‑depth understanding of IT or BPO industry dynamics
- Critical thinking and problem‑solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal, written, facility and presentation skills
- Collaboration and team leadership abilities
- Effective time and project management skills
- ITIL Foundations experience a plus (for ITO Service Delivery)
- Attendance and schedule adherence are requirements of this position
- Some travel will be required
- May require additional project‑specific training
Pay Range: $ – $
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×