IT Senior Associate Level 3; Tempory to - Office of Computing & Information Services

IT Senior Associate Level 3 (Tempory to Permanent) - Office of Computing & Information Services GENERAL DUTIES

I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.

I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://(Use the "Apply for this Job" box below)./

IT Senior Associate

Exempt

New York City College of Technology (City Tech) of the City University of New York (CUNY), is a comprehensive college in downtown Brooklyn.

The Office of Computing Information Services (OCIS) at City Tech welcomes applications for a full-time IT Senior Associate Level 3 position. If the selected candidate does not hold permanency in the IT Senior Associate title, this position will be in temporary status until civil service lists are established for the in-progress exams #2085 and #2086. If the candidate is reachable on a list within 60-days of list establishment, the candidate’s time spent as a temporary (due to exam) will be credited towards the 12-month probationary period.

OCIS is responsible for overall campus technology services and policies, including maintaining the campus network infrastructure, security compliance, service desk support, and data reporting.

Reporting to the Chief Information Officer, the IT Senior Associate Level 3 will provide oversight and leadership to OCIS operations in the following key areas:

• Primary Support Oversight :
  Manage the Campus technical support teams, including Faculty & Staff Helpdesk, Media Services, and Student Helpdesk staff, to assist faculty, staff, and students.

• Staff Leadership & Hiring :
  Manage project directions for staff and is responsible for hiring and approving the hours of college assistants for Service Desk areas and CIS as a whole.

• Network Access Services :
  Manage Wi-Fi guest account creation, whitelisting of devices, and registration of wireless devices on the network.

• Software Deployment :
  Act as the campus software site coordinator and create software packages (such as Adobe) for deployment in campus labs as well as faculty/staff.

• Project Management :
  Organize and oversee specialized projects for Helpdesk staff and provides general technical assistance campus-wide.

• Incident & Problem Management :
  Implement efficient processes and Service Desk standards aligned with ITIL to streamline incident resolutions in alignment with security protocols.

• Academic Lab Management :
  Manage and coordinate the setup, hardware/software resources, and budgets for multiple academic computer labs.

• Procurement & Budgeting :
  Oversee the tracking and purchase of hardware, equipment, and computer needs for faculty, staff, and campus-wide office use.

• Communication & Service Alerts :
  Act as the primary communicator for campus-wide service disruptions and updates the college IT web page.

• Documentation & Training :
  Create user documentation, technical training materials, and standard processes to streamline day-to-day operations for staff and end-users.

• Stakeholder Liaison :
  Coordinate directly with Deans and Department chairpersons regarding IT projects and technical needs specific to their offices.

• Asset & Inventory Control :
  Manage the campus computer inventory, coordinate distributions/setups, and oversee…