IT Site Operations Specialist NYDC

Eligible Work Locations:
Washington D.C., United States, New York, New York, United States

Please note that at this time, partners or corp to corp candidates cannot be considered.

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world‑class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

The IT Site Operations Specialist serves as the primary onsite IT partner for assigned offices within the region. This role provides hands‑on end‑user support, collaborates with Product Teams and centralized IT partners on conference room and A/V technology, coordinates with vendors, and works closely with stakeholders to ensure office technology is reliable, secure, and aligned with enterprise standards. The position emphasizes partnership, shared responsibility, and continuous improvement of the end‑user technology experience.

• Provides hands‑on support for hardware, AV, network, and end‑user issues.
• Handles Service Desk escalations requiring onsite troubleshooting.
• Delivers white‑glove support to executives and critical staff.
• Ensures meeting rooms are fully operational and standards‑compliant.
• Supports Microsoft Teams Rooms and Zoom Rooms environments.
• Maintains and troubleshoots Cisco video conferencing units and Logitech Tap Schedulers.
• Manages digital signage platforms (Appspace with LG displays).
• Troubleshoots complex A/V systems including Crestron, Biamp, Media Vue, Prime View, and related vendor technologies (Crestron, Extron, Biamp, Cisco).
• Performs preventative maintenance and coordinate upgrades and repairs.
• Coordinates local vendors for hardware installs, cabling, ISP services, and repairs.
• Oversees onsite vendor work to ensure quality and compliance.
• Manages inventory of laptops, docks, and peripherals.
• Supports onboarding and offboarding logistics.
• Acts as the primary IT contact for office leadership.
• Performs Level‑1 network troubleshooting and isolate connectivity issues prior to escalation.
• Validates physical connectivity, switch port status, VLAN assignments, and LAN functionality.
• Troubleshoots Wi‑Fi connectivity and wireless authentication issues, including certificate‑based workflows.
• Utilizes tools such as ping, trace route, ipconfig/ifconfig, and nslookup.
• Provides smart hands support for Network, Security, and Infrastructure teams (rack/stack, cabling, device installs, hardware reboots, physical access).
• Tracks recurring issues and identifies trends.
• Reports risks, improvement opportunities, and infrastructure needs.
• Supports office expansions, relocations, and technology upgrades.

Location:
New York

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $50,400 to $65,600 annually. Actual…