Manager, Product Development; C

Please note that this position is only open to MTA employees.

This position is eligible for teleworking , which is currently two days per week. New hires are eligible to apply 30 days after their effective hire date.

The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. These services are provided on a 24/7/365 basis to support the MTA organization and its ridership.

MTA IT’s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities.

This role is responsible for developing and maintaining product life cycles from inception/innovation through design, build, and ultimately the ongoing run stage before an eventual product retirement. This role must possess knowledge in a core IT discipline and a broad understanding of related domains.

The role is also responsible for managing cross-functional teams assigned to design, build, and maintain one or more product lines. Various products, including, but not limited to:

• Corp Finance/ Capital Planning & Budget
• Workforce Products (Payroll, Pension, Timekeeping, Recruitment)
• Employee Experience
• Platforms/Back-End Operations/DBA
• Bus & Paratransit
• Scheduling Crew Pick
• B&T Products
• Customer Experience
• Revenue Fare Collections

• Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives
• Oversees staff workload and quality of work, addressing performance issues when needed.
• Possesses knowledge in a core IT discipline and a broad understanding of related domains.
• Implements the product vision and strategy into the product development team’s work.
• Identifies potential risks to the product and develops mitigation strategies. Escalates risks to leadership as needed.
• Manages product initiatives to be completed on time and within budget.
• Manages through change, including the ability to adapt to shifting priorities and market conditions.
• Translates strategies and policies into operational plans, ensuring alignment with company objectives.
• Delivers monthly or quarterly results, with performance subject to regular review against targets.
• Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies.
• Ensures team compliance with governance processes and adherence to technology architectures and methodologies.
• Develops, manages, and monitors system support processes to maintain product quality and sustainability.
• Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization.
• Manages day-to-day operations and motivatesteam(s) to achieve results; may be responsible fora budget. Manages team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives.
• Supervises a professional team of IT staff in its selection, adoption, development, and support of one or more product lines through all stages of the product lifecycle, from ideation, definition, prototyping, design, validation & testing, launch, run stage, and eventual product retirement.
• Monitors and manages team activities and deliverables for adherence to relevant enterprise and departmental resource, technology, and operational governance/approval processes, and departmentally spanning technology architectures, models, methods, and tools.
• Analyzes and monitors the effectiveness and efficiency of product(s), and develops, proposes, and implements improvement strategies.
• Develops and maintains personal knowledge of relevant industry models, methods, and tools, emerging…