Desktop support lead
Listed on 2026-03-09
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IT/Tech
Systems Administrator, IT Consultant
Desktop Support Lead
Location:
New York City , NY ( Onsite ) Job Summary
As a Desktop Lead you will play a crucial role in managing and supporting the companys IT infrastructure. With a focus on Change Life Cycle Management IT Service Management and Incident Management the specialist will ensure seamless operations across Macintosh OS X and Windows platforms. This role is to lead the team speak to the business and support VIP users and all the deskside users.
Responsibilities- Manage and oversee the Change Life Cycle Management processes to ensure smooth transitions and minimal disruptions.
- Provide expert IT Service Management to maintain high standards of service delivery and customer satisfaction.
- Handle Incident Management efficiently to resolve issues promptly and minimize downtime.
- Support Macintosh OS X and Windows platforms ensuring optimal performance and user satisfaction.
- Deliver remote desktop support to address technical issues and provide solutions in a timely manner.
- Collaborate with cross-functional teams to enhance IT infrastructure and support business objectives.
- Implement best practices for IT service delivery and infrastructure management to drive efficiency.
- Monitor system performance and conduct regular maintenance to prevent potential issues.
- Develop and maintain documentation for IT processes and procedures to ensure clarity and consistency.
- Conduct training sessions for users to enhance their understanding of IT systems and tools.
- Evaluate emerging technologies and recommend improvements to enhance the companys IT capabilities.
- Ensure compliance with IT policies and standards to safeguard company data and systems.
- Contribute to strategic planning and decision-making to align IT initiatives with business goals.
- Possess strong expertise in Change Life Cycle Management and IT Service Management.
- Demonstrate proficiency in Incident Management and problem-solving skills.
- Have extensive experience with Macintosh OS X and Windows platforms.
- Show capability in remote desktop support and troubleshooting.
- Exhibit excellent communication skills to interact effectively with users and stakeholders.
- Hold a bachelors degree in Information Technology or a related field.
- Preferably have certifications in ITIL or similar frameworks to validate expertise.
ITIL Foundation Certification CompTIA A+ Certification
Salary and Other Compensation:The annual salary for this position is between $63,000 to $73,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits:- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
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