Business Analyst Team Lead

Location Designation:

Hybrid - 3 days per week

We are seeking a highly experienced, execution-minded Business Analysis Manager to lead the BA craft across a large portfolio of critical digital capabilities within New York Life’s Field Experience (FX) value stream. This role sits in the centralized, horizontal Cross FX Enablement function and heads the Business Analysis Center of Excellence, establishing standards, methods, and business-readiness governance that support multiple product teams to modernize and connect agent & advisor experiences driving more intuitive & seamless experiences through robust delivery and operational discipline.

In this leadership role, you will coach and allocate a team of BAs, set quality guardrails to run discovery-to-solidification practices (process/data modeling, dependency mapping, NFR readiness). You will collaborate closely with Product Owners/Managers, Design/UX, Architecture, Technology/QA, UAT, and Production Support to ensure clear, testable specifications, risk-based business acceptance, and release readiness checkpoints. As a pivotal contributor to our multi-year roadmap, the BA Manager will help deliver high-impact, multi-million-dollar initiatives by reducing ambiguity, de-risking delivery, and accelerating time-to-value.

• Standards, Methods & Governance
• Define the BA framework for discovery, options/assumptions, process & data modeling, traceability, and non-functional readiness.
• Set quality guardrails, maintain checklists, examples, and readiness gates.
• Run BA quality reviews & release checkpoints to verify intent clarity, dependency coverage, and business-readiness evidence before PI commit/release.
• Establish business acceptance policy around testing, risk-based coverage, data needs, sign-off evidence, and triage flows.
• Team Management & Capability Building
• Hire, onboard, and develop BAs; run craft clinics (process/data modeling, risk-based acceptance, connected-journey patterns).
• Plan BA capacity with PM/PO (higher priority product focus areas and delivery risks) and allocate coverage across products.
• Mentor BAs to independently drive discovery workshops, decision framing, and cross-platform solidification.
• Portfolio & Stakeholder Integration (with PM/PO ownership respected)
• Partner with PM/PO to drive alignment of discovery scope, and sequencing feasibility, surface requirement quality risks and readiness gaps.
• Fuse run-state insights (Production Support trends/VOC) back to PM/PO to influence backlog strategy and consult with PM/PO on release pivots where warranted.
• Coordinate requirement dependencies for highly complex programs across Design, Data/AI, Architecture, Compliance, QA/UAT, and vendors.
• Business Quality & UAT Alignment
• Own “business readiness” criteria: what good looks like for acceptance (functional + NFRs + operational readiness/controls).
• Guide UAT strategy with UAT/QA: coverage based on business impact & technical risk; ensure story ACs translate to testable scenarios.
• Monitor coverage & leakage (defect themes, readiness gaps) and drive fixes to root cause, closing the loop into PM/PO roadmaps.
• Metrics & Continuous Improvement
• Operate BA metrics: time-to-clarity, story/AC quality pass rates (as evaluated by BA reviews), requirements-driven rework, and escaped defects.
• Sponsor improvements that reduce friction and cycle time (standard decomposition patterns, acceptance policy, traceability automation).
• Publish quarterly insights (value realized, risk avoided, decision throughput) to inform portfolio planning and funding decisions.

We are looking for a strategic people leader and craft expert with a track record of building BA capabilities, partnering in matrixed environments, and improving metrics such as time-to-clarity, rework, and escaped defects. The ideal candidate brings 10+ years in business analysis or product solutioning with leadership experience, strong knowledge of the financial/insurance domain, and comfort operating in fast-paced, high-change settings.

If you’re a hands‑on coach and change agent who thrives on raising the bar and delivering measurable outcomes, we encourage you to apply.