Computer Support Specialist
Listed on 2026-03-12
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IT/Tech
IT Support, Technical Support
Overview
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Position detailsTitle: Computer Support Specialist
Duration: Contract
Location: New York, NY (10004)
Shift Timings: Mon-Fri (regular business hours)
Pay: USD 20/hr – USD 25/hr
Position summary: Provide technical support to users through various channels, resolve hardware, software, and network issues, and manage tickets using the JIRA system. Responsibilities include installing and configuring equipment, documenting solutions, and maintaining strong technical knowledge in a fast-paced environment.
Key Responsibilities- Providing technical assistance to users via phone, email, chat, or in-person.
- Actively monitoring and working on tickets submitted in the JIRA ticketing system.
- Installing, setting up, and configuring new hardware, software, and peripherals.
- Diagnosing and resolving hardware, software, and network issues for end-users.
- Documenting technical problems, resolutions, and user guides for future reference.
- Knowledge of computer hardware, software, operating systems, and networks.
- Ability to work under pressure and in a fast-paced environment.
A Bachelor’s Degree in computer science, information systems, management systems, information technology, or cybersecurity.
Skills- Microsoft Office Suite
Resume Review
Initial discussion
Video Screening
Client Interview
About CogentCogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.
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